Client Service Specialist

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize. Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team. Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls. Use neutral and non-judgmental language when responding to the needs and requests of clients. Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates. Participate in trainings to improve client-centered practice skills and knowledge about self‑care and vicarious trauma and its impact. Plan, implement and/or research self‑care and other social activities for clients and their children. Actively participate in donor tours and help with special client events and holiday parties. Conduct regular health and safety facility checks. Understand and follow emergency procedures, including fire procedures. Sort and organize donations of food, clothing, or items/projects as assigned. Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients. During the orientation process, determine clients’ immediate needs and provide referrals for basic needs. Provide referrals for clients following their initial Case Management session. Assist with basic office tasks such as archiving, filing, collating, updating lists or as assigned. Enter activity log information, shift notes and Case Management System (CMS) in a timely fashion and accurate manner. Provide starter kits, assist with bed utilization by helping with apartment preparation and cleaning; move clients’ belongings as assigned. Provide childcare as requested by clients or staff in accordance with written policies. Provide client accompaniment to important appointments when requested. Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management. Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures. Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership. Qualifications / Certification Requirements High School Diploma/GED and two years relevant experience. Basic computer skills necessary. Candidate must have or obtain the following certifications within three months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/First Aid Certification, and Security Guard License. Technology Statement Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Salary Pay Range 22.81 - 23.96 Hourly Full‑time Hours 35 Hours per week Full‑time Benefits Vacation Time Paid Sick Time Holidays Medical Dental Vision 403(b) Retirement Plan Company Life Insurance Medical/Dependent Care Flexible Spending Accounts Tuition Assistance Program Commuter Benefits Program Gym Reimbursement Parental Leave Employee Learning Center EEO / Disability Accommodation Statement Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. EEO Law Information Know Your Rights: Workplace discrimination is illegal. #J-18808-Ljbffr