Housekeeping Manager

Summary The Housekeeping Manager assists in leading and supporting all aspects of the Housekeeping Department. Under the guidance and mentorship of the Director of Housekeeping, this role supervises all Housekeeping line staff and coordinates with resort departments to meet The Scott Resort & Spa's safety, cleanliness and quality standards. The ideal candidate is highly motivated with a sense of urgency, compassionate and proactive, bilingual in English and Spanish, and has experience using property maintenance systems such as HotSOS and HotSOS Housekeeping. Essential Functions Plan, organize and monitor associate activities to ensure compliance with safety, cleanliness and quality assurance standards; continuously visually inspect guest rooms and public space areas including restaurants, lounges, meeting rooms, etc. Assist with managing staffing needs including interviewing, hiring, training, coaching, scheduling and conducting performance evaluations. Assist with daily scheduling, assignments, and productivity monitoring based on occupancy levels. Partner closely with Front Office to prioritize arrivals, VIPs, and special requests. Proactively identify maintenance or appearance issues and coordinate resolution with Engineering. Oversee supervisors, room attendants and housepersons, ensuring clear direction and accountability. Provide real-time coaching and recognition to drive engagement and consistency. Complete performance inspections on Supervisors/Room Attendants during their daily work schedule to ensure all areas are clean and up to Resort and Department Standards. Monitor overall staff performance on a daily, weekly and monthly basis, completing performance evaluations on all Housekeeping line staff. Maintain a record of rotational needs including deep cleans, room cleans and carpet cleaning programs. Assist in the resolution of staff challenges including scheduling, disciplinary action, incentive programs, etc. Communicate and interface with other departments to provide genuine, personalized service. Facilitate quick delivery of guest requests as needed and resolve guest challenges as they arise. Keep work areas clean, professional and inviting. Perform other duties as assigned by the Director of Housekeeping, Director of Rooms or General Manager. Qualifications Education: High School diploma or graduation equivalent required; college preferred. Experience: A minimum of two years of Housekeeping supervisory experience preferred. Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred. Knowledge, Skills, And Abilities: Bilingual and able to communicate in both English and Spanish. Ability to train and supervise with strong leadership skills. Previous experience with property maintenance systems, such as HotSOS and HotSOS Housekeeping. Ability to make quick and efficient decisions to benefit the team and guest. Ability to memorize and perform resort standards, AAA 4 diamond standards, and Mystery shopper standards. Ability to use a moderately complex computer system and troubleshoot software problems. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Personal Characteristics Behaves ethically and honestly. Communicates effectively: speaks and listens, engages in a clear, thorough, and timely manner, reading and writing in English and Spanish. Professional appearance appropriate for a four-diamond resort. Working Conditions Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa. #J-18808-Ljbffr Marc & Rose