Office Associate - Herbert Wertheim College of Medicine

About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary The Herbert Wertheim College of Medicine is currently seeking an Office Associate to join our team of professionals. Responsibilities Responsible for all aspects of Household Visit scheduling within the NHELP program for all learners, including populating available household (HH) visit appointment slots within the Portal Online Scheduling (POS) system, reviewing POS and scheduling and updating household visits within NHELP portal. Arrange faculty and/or resident coverage of household visits by utilizing appropriate schedules, and confirm and remind supervising faculty, residents, and officers of upcoming visits. Register household members in the Electronic Medical Record (EMR) and schedule mobile health center appointments received by phone and appointment ticklers within the EMR. Answer patient calls and direct questions to the appropriate physician, review assigned task categories within Athena, including no-show patients, rescheduling, scheduling, labs, and authorizations. Coordinate Uber Health Transportation for NHELP household members, track rides on the dashboard and assist in communicating with drivers. Handle medical records correspondence as needed, ensuring a signed authorization prior to releasing or requesting records. Respond to and close the loop on telephonic and electronic communications from learners, faculty, and other NHELP staff. Prepare resource folders for medical students who take them along for their in-person household visits, which include essential forms such as Consent to Treatment, Telehealth Consent, and Medical Release of Information. Perform essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator. Perform related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Desired Qualifications Experience working in a healthcare setting preferred. Bilingual English/Spanish (highly preferred) and/or English/Creole. Minimum Qualifications High school diploma or GED and two (2) years of office or related experience; OR an equivalent combination of relevant education and/or experience. Job Category Staff Advertised Salary $35,000-$36,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements Criminal Background Check Veteran Preference Veterans with a VA service‑connected disability Spouses of veterans with permanent and total service‑connected disability Honorably discharged veterans with wartime service. Unmarried widow or widower of a veteran who died as a result of a service‑connected disability A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal. Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification. For additional information on Veterans' Preference, visit Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Notice of Non-Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affluent Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at View phone number on click.appcast.io or email View email address on click.appcast.io. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at View phone number on click.appcast.io or View email address on click.appcast.io. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity. #J-18808-Ljbffr Florida International University - Board of Trustees