Customer Service Representative

Job Title SALARY: $16.91 - $21.14 per hour JOB SUMMARY: Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries. THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'S LICENSE. ESSENTIAL JOB FUNCTIONS: Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage. Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues. Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs. Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry. OTHER JOB FUNCTIONS: Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation. MINIMUM QUALIFICATIONS: Knowledge, Skills and Abilities: Knowledge of modern office methods, practices and equipment. Knowledge of facility management to ensure a safe and productive experience for users and customers. Skill in operating a multi-line telephone. Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues. Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations. Ability to maintain the cleanliness and safe condition of the work site. Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing. Ability to lift or exert forces equivalent to lifting 50 lbs. Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc. Qualifying Education and Experience: High school education and a minimum of six months related clerical/customer service experience. PRE- EMPLOYMENT SCREENINGS: Criminal background check Physical and Human Performance Evaluation (HPE) City of Arlington is an Equal Opportunity Employer.