Customer Fulfillment Coordinator 1st Shift

Job Summary

MacLean-Fogg is seeking a Customer Fulfillment Coordinator for our Farmington Hills Michigan this role you will coordinate customer orders inventory kitting packaging and shipping activities to support accurate on-time fulfillment for OEM aftermarket and consumer programs. Youll work closely with customers and cross-functional teams to resolve complex issues improve processes and support daily fulfillment operations.

• Location: Farmington Hills MI

• Work Arrangement: On-site

• Schedule: 1st Shift MondayFriday 7:00 AM3:00 PM

• Pay: $25$28/hour based on experience

• Employment Type: Full-time / Hourly

What Youll Do as a Customer Fulfillment Coordinator

• Coordinate customer orders from receipt through shipment including order processing part kitting packaging shipping and fulfillment activities to ensure accuracy and timely delivery.

• Serve as a primary liaison between customers and internal teams communicating order status delivery schedules delays and other important updates while resolving customer service and fulfillment concerns.

• Monitor inventory levels and coordinate replenishment of components finished goods and packaging materials to support customer requirements and daily operations.

• Use ERP and order management systems including JDE and Shopify to support pricing order processing tracking reporting information gathering and troubleshooting.

• Track project timelines action items customer requirements and deliverables while maintaining accurate work instructions shipping documentation inventory records and other required information.

• Collaborate with Sales Operations Quality Engineering Supply Chain and Logistics to resolve customer complaints scheduling challenges and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.

• Identify opportunities to improve fulfillment efficiency inventory accuracy process effectiveness and customer satisfaction. Independently resolve complex customer order and inventory issues escalating matters when appropriate.

• Provide day-to-day work direction coaching and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety environmental and quality procedures.

What Youll Bring

Required Qualifications

• High school diploma.

• At least 4 years of experience in customer service order fulfillment logistics supply chain project coordination manufacturing or a related field.

• Experience using ERP and order management systems.

• Proficiency with Microsoft Office applications.

• Working knowledge of customer order processing fulfillment inventory management and logistics processes.

• Demonstrated ability to troubleshoot and resolve complex customer order inventory and fulfillment issues.

• Strong organizational time-management and problem-solving skills with attention to detail and accuracy.

• Effective verbal and written communication skills a customer-focused approach and the ability to collaborate across departments.

• Ability to work independently coordinate multiple priorities and deadlines follow work instructions and identify process improvement opportunities in a fast-paced manufacturing environment.

Preferred Qualifications

• Experience in an automotive or manufacturing environment.

• Experience using JDE and Shopify.

• Previous experience providing work direction coaching training or mentoring to others.

Work Environment & Physical Requirements

This role combines computer-based coordination and customer service responsibilities with activities in manufacturing warehouse shipping and production environments.

• Perform computer and administrative work including remaining in a stationary position for extended periods.

• Frequently move throughout office warehouse shipping and production areas.

• Operate computers and standard office equipment and communicate with employees customers and other stakeholders in person by telephone and electronically.

• Occasionally lift carry push or pull materials packages or components associated with fulfillment activities.

• Bend reach stoop and perform other movements necessary to support inventory management kitting packaging and fulfillment activities.

• Work in manufacturing and warehouse environments and wear required personal protective equipment when entering designated areas.

The physical requirements described above represent those needed to perform the essential functions of the position with or without reasonable accommodation.

Benefits

Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health financial well-being time away and development. This position is eligible for benefits that include:

• Medical dental and vision coverage

• 401(k) with company match and potential profit sharing

• Paid time off and paid holidays

• Health Savings Account contributions for eligible plans

• Company-paid life insurance and short-term disability coverage

• Paid parental leave

• Employee Assistance Program and mental health resources

• Virtual healthcare resources

• Tuition reimbursement and development opportunities

• Additional wellness financial and employee programs

Benefits are subject to applicable plan terms and eligibility requirements.

Explore our full benefits and interactive resources:

Pre-Employment Requirements

After a conditional offer this position requires a pre-employment drug screen. Testing and employment decisions are administered consistent with applicable law.

About MacLean-Fogg

MacLean-Fogg is a fourth-generation family-owned American manufacturing company headquartered in Mundelein Illinois. Founded in 1925 we design and manufacture engineered components and solutions for automotive and industrial markets.

Our portfolio includes MacLean-Fogg Component Solutions OMCO Mallard Manufacturing and Threadstrong. Across our companies we share a commitment to Integrity People Customers and Stewardship while investing in our people manufacturing capabilities customers and communities.

Equal Employment Opportunity & Accommodations

MacLean-Fogg and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to qualified applicants and employees without regard to race color religion sex pregnancy sexual orientation gender identity national origin ancestry age disability genetic information military or veteran status marital status or any other characteristic protected by applicable law.

If you need a reasonable accommodation to apply complete an assessment or participate in the hiring process contact .

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