Practice Support Manager

Practice Support Manager

Responsible for cultivating relationships between leaders, physicians, operations and revenue cycle team. Plays an active role in monitoring payer, legislative and reimbursement guidelines and changes. Provides guidance on system and operations processes to achieve optimal performance.

Essential Functions:

• Identifies trends and opportunities in Epic workflows related to registration, scheduling, and billing in Epic.
• Monitor assigned practice Epic work queues and KPI's. Provide necessary reports, process changes and performance outcomes required to attain top decile performance.
• Epic super user certification. Oversee conversion process to Epic and legacy system rundown for assigned practices, provide minimal training/review of work flow and work queue operations for assigned practices.
• Review, audit and troubleshoot processes between PBS and assigned practices. Assist in development of new operational workflows in the Epic system.
• Monitor all patient billing issues as they relate to assigned practices. Ensure proper completion of issues and patient satisfaction.
• Identify report and resolve billing errors, compliance issues or reimbursement concerns for assigned practices. Partner with leadership on resolving outstanding appeals.
• Monitor payer policy and legislative changes and there impact on assigned practices operations. Document, communicate and assist with any required operational or system changes. Meet monthly with practice Chairman/Administration to ensure understanding of current practice financials and any expected impact based on new legislation or policies.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson

Qualifications:

Education - Required

• High School Diploma/GED or equivalent

Education - Preferred

• Bachelor's Degree in Finance, Business Mgmt, or related studies

Experience - Required

• 5 years related experience

Knowledge, Skills and Abilities - Required

• Experience in hospital and physician billing and follow-up, coding, reimbursement guidelines, payer policy and health insurance
• Strong working knowledge/understanding of EPIC, Advanced Microsoft Office (excel, MS Access)
• Ability to review/interpret financial reports, strong analytical and critical thinking skills, strong understanding of provider's revenue cycle process
• Strong organizational skills and ability to multi-task.
• Strong presentation skills and track record presenting to practice/hospital department chairs, executives, etc...

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1015 Chestnut Street, Philadelphia, Pennsylvania, United States of America