Administrative Assistant

Administrative Assistant -

Eldercare Insurance Services

Hot Springs, AR

About Eldercare Insurance Services

With over 30 years of experience in the industry, Eldercare Insurance Services is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need.
By providing the best possible service and care to their customers, EIS has become a respected name in the Insurance Services industry. EIS is based in Hot Springs, Arkansas and is a proud member of the Integrity Family of Companies.

Job Summary

The Office Administrative Assistant will be responsible for making and scheduling appointments in an efficient and timely manner. Assisting customers in person and on the phone, providing information, filing client materials, and communicating with various vendors. This individual will also obtain and enter complete demographic and insurance related information.

Primary Responsibilities:

• Client Interaction: Answer telephone, screen calls, take messages, transfer calls to team members/agents and provide information. Greet and register clients in a polite, prompt, helpful manner.
• Appointment Management: Schedule, coordinate, and reschedule appointments. Relay necessary messages to staff. Manage agents' calendars and pull files for returning client appointments.
• Record Maintenance: Verify necessary information and enter records into CRM and paper file. Maintain clean, orderly waiting area and reading materials.
• Administrative Support: Assist with necessary paperwork for group benefits, Medicare, life and annuity products. Assist with faxing/emailing applications to carriers. Assist with internal and external meeting necessities i.e. handouts, supplies, meals.
• Lead Tracking: Use computer system to generate information necessary for tracking leads.
• Additional Duties: Commission verification, Policy claims and Policyholder services.

Primary Skills & Requirements:

• Education: High school diploma or GED is required.
• Experience: 1-year work experience, preferably in a insurance setting.
• Medical Knowledge: Some knowledge of insurance terminology preferred.
• Technical Skills: Word processing and computer experience preferred

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.


Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.