Account Manager

2803 Charter Street, Columbus, OH

Employment Type: Full-time

Contract Type: US - Full Time

Job Family: Sales

Experience Level (for career site): Experienced Professional

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

Summary:

The Account Manager is responsible for managing assigned customer accounts, developing strong customer relationships, and driving profitable revenue growth. This role is a results-driven sales professional who works closely with customers and internal teams to identify opportunities, provide solutions, and ensure a high level of service and account performance.

What You'll Do:

• Work Hours: 8am - 5pm

• Manage assigned accounts to generate profitable revenue growth

• Maintain accurate and up-to-date account information, sales activities, and pipeline in the CRM system

• Conduct regular in-person visits to customers to build relationships, identify opportunities, and drive repeat business

• Serve as primary point of contact for customers; handle inquiries, resolve issues, and provide exceptional customer service both by phone/email and in-person

• Proactively identify up-sell and cross-sell opportunities within assigned accounts to increase sales volume and product penetration

• Work to improve gross margin by negotiating pricing, promoting higher-margin products, and recommending cost-effective alternatives to customers

• Develop and execute account plans for assigned customers to meet or exceed sales targets and margin goals

• Drive gross margin improvement by negotiating pricing, promoting higher-margin products, and recommending cost-effective alternatives that meet customer needs

• Coordinate with operations, purchasing, and logistics to ensure timely order fulfillment and accurate inventory availability for customers

• Provide product knowledge and technical support as needed; collaborate with product managers and suppliers for complex solutions

• Identify and pursue new business opportunities within geographic territory and assigned account lists, including prospecting, cold calling, and referral follow-ups

• Follow up on outstanding quotes, backorders, and returns; expedite problem resolution to minimize impact on customer relationships

• Continuously update product knowledge, market trends, and competitive activity to better position solutions and improve sales effectiveness

• Pursue contract renewals to maximize profitable sales growth

• Partner with operations, pricing, logistics, purchasing, and other internal teams to support customer solutions and ensure successful execution of sales commitments

• Other duties as assigned

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• 5+ years of related experience

• Proven experience in inside sales and field sales or hybrid sales roles

• Distribution/wholesales sales experience for large industrial customers

• High School or GED - Required

• 4 Year / Bachelor's Degree - Preferred

Knowledge, Skills & Abilities

• Strong customer service orientation and excellent communication skills (phone, email, in-person)

• Comfortable with order-entry systems and CRM tools

• Target-driven with a track record of meeting/exceeding sales and margin goals

• Ability to travel regularly for customer visits and manage a mixed inside/outside workload

• Solid negotiation and problem-solving

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly - at least 51%

• Walk: Must be able to move about inside/outside office or work location - Occasionally - up to 20%

• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%

• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Weight and Force Demands:

• Up to 10 pounds - Occasionally - up to 20%

Working Environment:

• Travels to offsite locations - Constantly - at least 51%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance

• Life Insurance

• Short-Term and Long-Term Disability Insurance

• 401K with Employer Match

• Paid vacation and sick time

• Paid company holidays plus flexible personal days per year

• Tuition Reimbursement

• Health & Wellness Programs

• Flexible Spending Accounts

• HSA Accounts

• Commuter Transit Benefits

• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

• Employee Discount Programs

• Professional Training & Development Programs

• Career Advancement Opportunities - We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.