Guest Experience Coordinator

Guest Experience Coordinator

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our mission to keep people moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Dahl Automotive located at the La Crosse Auto Plaza is looking for a Guest Experience Coordinator to join our fast, growing family! The Guest Service & Operations Coordinator serves as the primary point of contact for guests while providing administrative and operational support for all business units operating including Legacy Mobile Glass & Dent, Alloy Wheel Repair Specialists, and Commercial Protective Coatings & Upfitting. This position is responsible for delivering exceptional customer service, coordinating appointments, managing workflow communications, processing payments, and supporting the day-to-day operations!

Responsibilities:

• Provide superior guest service to La Crosse Auto Plaza guests in person and over the phone/email
• Schedule guest appointments and create technician schedules while monitoring a consistent work volume
• Support La Crosse Auto Plaza sales and guest communication process
• Work to meet established quarterly goals, usually measuring progress and making course corrections on a monthly basis
• Receives insurance assignments and determines how to use resources to meet schedules and goals
• Supporting other team members with duties such as responding to guest questions
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and SOP's.

Qualifications:

• Knowledge of computer and telephone systems
• Ability to read and utilize optional scripting in a conversational manner
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
• Skill in verbal and written communications, training and development, and effective listening
• Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
• Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
• Valid driver's license and clean driving record

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.