Customer Service Advisor - Rockmart

Position Overview The Customer Service Advisor at Piedmont Lube Centers, LLC plays an important role in delivering exceptional customer service and helping ensure smooth daily store operations. This individual greets customers, recommends maintenance services based on vehicle needs, accurately processes transactions, and supports the service team in providing a fast, friendly, and professional experience. The ideal candidate communicates effectively, works well in a fast-paced environment, and is committed to delivering quality service while maintaining company standards. Key Responsibilities CustomerService Greet customers promptly and provide a friendly, professional experience. Recommend maintenance services based on vehicle inspections and manufacturer recommendations. Answer customer questions and explain services clearly and confidently. Accurately enter vehicle information and process transactions using the POS system Vehicle Services Perform courtesy vehicle inspections, including checking fluids, filters, tires, belts, hoses, and wiper blades. Assist technicians with preventive maintenance services as needed. Guide vehicles safely into service bays. Operations Maintain a clean, organized, and safe work environment. Support opening and closing procedures as assigned. Follow company policies, safety procedures, and operating standards. Work as part of a team to keep service flowing efficiently throughout the day. Qualifications Positive attitude and willingness to learn Strong customer service and communication skills Friendly, dependable, and team-oriented Sales or customer service experience preferred Comfortable working in shop environments and outdoor conditions Ability to stand, bend, and lift up to 50 pounds Weekend availability required Valid driver's license preferred Reliable transportation What We Offer Competitive pay with bonus opportunities Medical, dental, and vision insurance options Company-paid life insurance 401(k) with company match Paid time off and holidays #J-18808-Ljbffr Piedmont Lube Centers LLC