Customer Service Representative

Job Description

Job Description

Job description

Successful applicants will promote a positive customer experience by facilitating the prompt, professional handling of client inquiries and service requests. This position provides opportunity for advancement to other roles.

Responsibilities

You will need to master call templates to sound professional when speaking with our customers.

Schedule service and maintenance appointments (inbound/outbound)

Follow up with customers to ensure satisfaction and present opportunities.

Maintain and update our customer database with complete and accurate information.

Identify and resolve customer issues.

Partner with teammates and maintain communication with managers and other departments.

Monitor company email, voice mail, messaging and other media to deliver timely responses.

Participate with Company administrative tasks as operational needs require

Desired Skills and Experience

Positive attitude, solid phone voice, strong computer skills and an interest in advancement

Work schedules

Full time

Pay and Benefits

from $16.00 per hour

Health, dental, and vision plan

Paid Holidays

Paid Days Off

Retirement benefits

About Ostrom Electrical Plumbing Heating & Air:

Ostrom is an established Electrical Plumbing Heating & Air Company that has been serving Roanoke Va. and the surrounding areas for over 24 years.

At Ostrom we are driven by a commitment to provide our customers with the highest level of service. We provide pre-screened, competent service experts dispatched in a fully-stocked service vehicle to ensure we can respond to each one of our customer's service requests quickly, and efficiently.

Our employees are our greatest asset and whether they are serving our clients in the office, or out in the field, we equip them with the knowledge and training to perform to the highest standards. We strive to make our customers and our employees experience as rewarding as possible.

Our goal is to exceed the expectation!