Service Technician

Job Description

Job Description

ATI Service Technicians must be able to perform the physical installation and service of Parking Control and Access Control equipment. These systems include but are not limited to: Ticket Issuing Devices, Revenue Collection Exit Devices, RFID (Toll Tag) Readers, LPR (License Plate Recognition) Systems, Barrier Gates, Slide and Swing Gate Operators, Access Control, IP & Analog Camera Systems, IP Networks, Video Management Systems, and Intrusion Detection Systems.

**This position will require On-Call duties**

Responsibilities & Duties

• Installation, service, programming, and training of all aspects parking control systems and electronic security systems
• Daily communication and coordination with colleagues, management, and customers
• Communication and coordination with tech support, technical resources, and contractors
• Update project and/or service tickets daily to company management software
• Provide appropriate solutions for service calls that include pictures and part numbers
• Create RMA with various vendors and manufacturers as needed
• Accountability (All communications transparent, clocking in and out remotely with location tracking, working with team members, etc.)
• On-call rotation (one week duration)

Qualifications & Skills

• Most possess valid driver’s license and clean driving record
• Must pass drug screening and background check with the Texas Department of Public Safety
• Must pass random drug screenings
• 2+ years Parking Control or Access Control Installation and/or Service experience preferred
• 2+ years computer and networking experience preferred
• Basic knowledge of computers and networks (must be able to provision a Windows-based PC and create a local network)
• Certifications with DSX, Open Options, or Maxxess are a plus
• Welding Experience are a plus
• Must be proficient with smart phone and laptop for communication, email, in-app ticket updates, etc.
• Strong customer communication skills
• Good oral, reading, and typing skills, including the ability to read and apply manufacturer installation instructions and to clearly communicate with customer, suppliers, and company personnel.
• Most possess the following attributes: Accountability, Punctuality, Professionalism, Time Management, Problem Solving, Customer Service, Job Knowledge, Initiative, Cost Consciousness, Sound Judgment, Dependability, Adaptability, Thoroughness, etc.

Physical Requirements

• Must be able to lift 50 pounds
• Move, carry, and transport tools and equipment
• Must be able to climb ladders: 4’ - 32’
• Operate a lift (training is available)
• Prolong periods of standing in same place

Additional Benefits

• Medical, Dental, Vision, and Life Insurance
• Other Insurance Options and Benefits Available
• 401k Matching, FSA, HSA, and Other Options Available
• Paid Time Off
• Company-Provided Vehicle, Laptop, and Cell Phone (Must meet company requirements for each)
• Factory Training
• System Certifications

TIBA Parking Systems, offering everything from Ticket Dispensers, Readers, Intercoms, Credit Card In/Out Devices to Parking Guidance, and Access Control equipment. TIBA provides innovative solutions for the parking market, resulting in reliable, user-friendly products that lower the price of initial acquisition and the cost of ongoing maintenance. TIBA has successfully implemented this through a focus on software development, while continuing to enhance and support its reliable hardware platforms.

Company Description

TIBA Parking Systems, offering everything from Ticket Dispensers, Readers, Intercoms, Credit Card In/Out Devices to Parking Guidance, and Access Control equipment. TIBA provides innovative solutions for the parking market, resulting in reliable, user-friendly products that lower the price of initial acquisition and the cost of ongoing maintenance. TIBA has successfully implemented this through a focus on software development, while continuing to enhance and support its reliable hardware platforms.