Personal Injury Intake Specialist

Job Description

Job Description

Description:

West Coast Trial Lawyers is a top-ranked personal injury firm known for its aggressive litigation approach and proven trial results. With over $2 billion recovered for clients, we handle complex, high-stakes cases against major corporations.

Position Overview

We are seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries and facilitate the intake and onboarding process. The ideal candidate has a strong background in personal injury, excellent communication skills, and the ability to assess potential cases while providing a professional and empathetic client experience. This position requires strong attention to detail, sound judgment, and the ability to manage a high volume of inquiries in a fast-paced legal environment.

Responsibilities

• Serve as the primary point of contact for prospective clients, managing inbound calls, emails, and referrals promptly and professionally
• Conduct comprehensive intake interviews to gather accident details, injury information, insurance coverage, and other relevant case documentation
• Perform preliminary case screenings to identify potential personal injury claims based on the firm's established criteria
• Clearly explain the firm's intake process, services, and next steps to prospective clients
• Assist qualified prospective clients with completing intake forms, retainer agreements, and required onboarding documentation
• Coordinate with attorneys and case managers to ensure timely case review and a seamless transition of accepted clients
• Maintain accurate and up-to-date client information, intake records, and case documentation in Abacus Law and Filevine
• Follow up with prospective clients regarding outstanding information, documentation, and next steps
• Ensure all client interactions are handled with professionalism, empathy, and confidentiality

• Minimum of 3–5 years of experience in personal injury intake or case management (required)
• Bilingual in English and Spanish (required)
• Strong understanding of personal injury claims, intake procedures, and client onboarding
• Excellent verbal and written communication skills, with the ability to engage prospective clients professionally and empathetically
• Experience conducting detailed intake interviews, gathering case information, and identifying potential claims.
• Familiarity with Abacus Law and Filevine is a plus
• Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Strong organizational, time management, and follow-up skills
• Ability to handle sensitive client information with professionalism and confidentiality

Hourly Range : $21.00-$23.00 per hour 

West Coast Trial Lawyers offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, paid time off, sick leave, and holidays, along with firm-sponsored team lunches.