Dispatch Manager

Dispatch Manager – Full TimeLocation: Chattanooga, TN Schedule: Monday – Friday | Daytime Schedule Compensation: Based on Experience/ Salary + BonusAbout UsSouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.Our Core ValuesAt SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.Provide Fanatical Service We don't just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.Act With Urgency In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution—urgency isn't optional. We respond quickly because every second matters.Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it every day with our customers, vendors, and coworkers, and we never take it for granted.Continuously Improve We're committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction because better never stops.At SouthernCarlson, we're more than a supplier—we're a service-driven partner focused on building long-term relationships and delivering results.Job DescriptionWe're hiring a Dispatch Manager to oversee and coordinate daily transportation and delivery operations for our Commercial Chattanooga branch. This role is responsible for ensuring drivers, routes, deliveries, pickups, and documentation are managed efficiently while maintaining a high level of customer service and DOT compliance.If you're an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.What You'll DoCoordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleetManage driver schedules and delivery routes to ensure on-time performance and meet service level commitmentsCoordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirementsVerify shipping and delivery documentation to ensure accuracy and alignment with customer requirementsMonitor driver logs and vehicle information to maintain DOT complianceCommunicate with customers regarding delivery schedules, inquiries, and service-related concernsResolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operationsOrganize and coordinate pickups from local vendorsCollaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfersMonitor delivery performance and identify opportunities to improve efficiency, service, and productivityProvide direction and support to drivers and ensure company transportation policies and procedures are followedMaintain a professional, safety-focused, and customer-first transportation operationWhat We're Looking ForExperience: 1+ year of dispatching or transportation coordination experience; industrial supply or distribution experience preferred Leadership: Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment Logistics: Strong understanding of delivery scheduling, routing, and transportation operations Customer Service: Proven ability to provide exceptional customer service while resolving delivery-related issues Communication: Professional, clear, and effective verbal and written communication skills Attention to Detail: Highly organized with the ability to manage multiple priorities and changing demands DOT Knowledge: Understanding of DOT requirements and driver compliance preferred Technology: Comfortable working with transportation, dispatch, Microsoft Office, and other computer-based systems Confidentiality: Ability to maintain confidentiality and appropriately handle sensitive company, employee, and customer information Teamwork: Comfortable working closely with drivers, warehouse teams, sales, vendors, and customers Problem Solving: Ability to make quick, sound decisions and find solutions when unexpected delivery challenges ariseWhy You'll Love Working With UsConsistent Hours – Monday–Friday daytime schedule with weekends off Positive Culture – Team-first environment built on respect and trust Career Growth – Opportunities to grow within a nationwide organization Competitive Benefits:Health, Dental, Vision401(k) with Employer MatchPaid Time Off, Sick Time & HolidaysEmployee Assistance Program (EAP)Our Values – OUR PROMISE MEANS MORE™Respect – We treat everyone with kindness and fairnessIntegrity – We do what's right, alwaysTeamwork – We support each other and win togetherFamily Feel – A nationwide company with a local touchReady to build your future with SouthernCarlson? Apply today!All offers are contingent on a successful background check and drug screening.At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.