Senior IT Business Analyst

Role Description

Under general direction, gathers, analyzes, and understands business needs and system design. Leads process improvement projects and applies six sigma and similar methodologies and analytics to accomplish measurable business process improvements. Communicates with users/business and IT staff to examine business processes and requests, develop complex detailed requirements, and build process flow charts for the creation of applications, systems, and enhancements. Formulates and recommends solutions and options that improve efficiency, effectiveness, and automation. Mentors and trains less experienced Business Analysts. Proficient to work at the highest level of all phases of analysis, process improvement methodologies, and project management.

Essential Functions

• Liaison between the business and IT groups during the development and implementation of new systems and enhancements to current ones.
• Identifies business and systems processes and procedures needs.
• Employs process improvement practices and techniques to analyze and recommend solutions that will improve the efficiency and effectiveness of business processes and procedures.
• Facilitates requirements by organizing gathering sessions and other related events.
• Examines and evaluates business needs/requests to describe what the processes, systems, and service must do to fulfill the request.
• Records/updates business and functional requirements/specifications, for a simple report, system, or an application.
• Conducts feasibility and economic studies to justify the recommended automation or process improvement.
• Creates measures of success in assessing the effectiveness of the proposed solution.
• Mentor and train other Business Analysts.
• Develops test plans and scripts for user acceptance testing.
• Assists in the development of PMO processes and procedures for all Business Analyst activities.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to analyze and solve problems.
• Ability to read and/or listen and understand information and ideas communicated.
• Develops and delivers effective presentations.
• Present information and ideas clearly and understandably to others.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to effectively facilitate meetings, work sessions, and training.
• Aptitude to learn a new business and systems.
• Ability to guide, engage, and impart knowledge to others.
• Productivity/Ability to think strategically and understand business planning.
• Strong verbal and written communication skills.
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Different business analysis techniques advanced required.
• Ryder business knowledge/practices/processes advanced preferred.

Qualifications

• Bachelor's degree required in Computer Science, Business, Business Process Improvement, Informatics, or Engineering.
• Five (5) years or more Business Analysis or Project Management required.
• Five (5) years or more Experience in Systems Development and Project Management preferred.
• Different business analysis techniques advanced required.
• Ryder business knowledge/practices/processes advanced preferred.
• Certified Six Sigma Black Belt.
• Project Management Professional (PMP) Certification.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

Company Description

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.