Customer Sales & Service Representative I, Front Counter

Position: Customer Sales & Service Representative I, Front Counter Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people, with the mission of bridging the digital divide between America’s major cities and smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. Position Overview Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory, all in line with company policies and procedures. Company Benefits Health, vision, and dental insurance Paid vacation, holidays, and flex paid time off 401K with generous company match Employee discounts on Mediacom services; reimbursement of internet/cable services where Mediacom is not available Education Enrichment up to $5,000 per year for qualified employees Employee Wellness Program Position Responsibilities Achieve sales and retention targets by following established departmental policies and procedures. Assist customers in selecting and purchasing products and services that meet their needs. Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage. Stay informed of current marketing campaigns and offers and effectively communicate these to customers. Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary. Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies. Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls. Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times. Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards. Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings. Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution. Perform additional duties as directed by your supervisor. Regular attendance is required. Position Requirements High school diploma or GED required. 1-3 years of experience in call center customer service, retail, or consumer sales. Experience handling cash, payments, and basic reconciliation procedures. Strong communication and relationship-building skills. Ability to multitask and prioritize in a fast-paced environment. Intermediate to advanced PC skills required. Ability to stand for extended periods. Must have a valid driver’s license, satisfactory driving record; occasional travel to other sites within the region. Availability to work evenings, weekends, holidays, and overtime as necessary. Familiarity with data entry and customer management systems. Get to know us Mediacom Communications is known under its Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. Joining Mediacom means joining a powerful team of more than 4,000 individuals working together to serve over 1.55 million customers in 22 states and connect them to what matters most. Our Awards Mediacom has received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award. Who you are matters here Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer The salary range for this position is $13.00 - $16.58 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #J-18808-Ljbffr