Shift Supervisor 2nd Shift

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

At Quad’s Waukesha Commingle facility, the Shift Supervisor leads cross-functional teams and oversees daily manufacturing operations. This role monitors production equipment, supports employees, and ensures safety, quality, productivity, and morale expectations are met. This is a 2nd shift position.

Key Responsibilities

• Lead and support employees across multiple departments.
• Monitor equipment, machine cycles, run times, and downtime.
• Coordinate with Operations, Business Area Leaders, Splitting, Logistics, Dispatch, and the Post Office.
• Ensure machines have the necessary materials and resources.
• Monitor attendance and enter information into Labman.
• Complete required paperwork and maintain accurate records in Quad software systems.
• Process rejects and out-of-scheme mail.
• Support postal verifications and mail-drop acceptance.
• Troubleshoot basic machine issues and escalate problems as needed.
• Train, coach, motivate, evaluate, and discipline employees when appropriate.
• Lead monthly shift huddles covering production plans and safety topics.
• Complete end-of-shift reports covering production, downtime, machine and employee issues, and housekeeping.
• Maintain knowledge of applicable postal regulations.

Performance Expectations

• Achieve approximately 20,000 pieces per hour.
• Maintain flush times under 30 minutes.
• Promote accuracy and accountability throughout the production process.
• Communicate effectively with employees and Operations staff.
• Maintain a safe, clean, and productive work environment.
• Use Quad software accurately and effectively.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace