Service Desk Manager

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

● Manages the functionality and efficiency of a group of computers running on one or more operating systems
● Works with multiple teammates and work centers to achieve the mission
● Works to with the team to resolve challenges
● Supports a highly dynamic environment focused on mission success
● Provides superb customer experience to enable the mission
● Utilize your full suite of technical and interpersonal skills to support the mission

WHAT YOU’LL NEED TO SUCCEED:

● Education: Technical Training, Certification(s) or Degree
● Required Experience: 5+ years of related experience
● Required Technical Skills: Sec+, ITIL
● Security Clearance Level: TS/SCI
● Required Skills and Abilities: Documentation, Problem Solving, Communication
● Preferred Skills: CCNA
● Location: On Customer Site
● US Citizenship Required

GDIT IS YOUR PLACE:

● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

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Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+ - CompTIA - CompTIA

ITIL Foundations - ITIL - ITIL

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required