Service Advisor

Service AdvisorPines Auto Group is seeking a motivated and customer-focused Service Advisor to join our team in Pembroke Pines, FL. As a Service Advisor, you will be the primary point of contact between our service department and customers, ensuring an exceptional service experience from start to finish. Your role is key in maintaining strong customer relationships and supporting our service technicians in delivering top-quality automotive service.ResponsibilitiesGreet customers promptly and courteously, addressing their automotive service needsProvide accurate estimates for vehicle repairs and maintenanceSchedule service appointments efficiently and manage workflow to maximize productivityCommunicate service progress and recommendations clearly to customersCoordinate with service technicians to ensure timely and quality workMaintain detailed records of customer interactions, vehicle services, and parts ordersPromote additional service opportunities and company promotions to customersHandle customer concerns and resolve issues professionally to ensure satisfactionRequirementsPrevious experience as a Service Advisor or in a customer service role within an automotive service environment preferredStrong communication and interpersonal skillsAbility to multitask and handle a fast-paced work environmentBasic automotive knowledge is a plusProficient computer skills and familiarity with service management softwareHigh school diploma or equivalent requiredBenefitsCompetitive compensation packageOpportunities for professional growth and developmentSupportive and friendly work environmentEmployee discounts on automotive services and partsAbout the CompanyPines Auto Group is a trusted name in automotive sales and service in Pembroke Pines, FL. Committed to delivering outstanding customer experiences, our team prides itself on quality workmanship and integrity. Join us and become a part of a company that values its employees and customers alike.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.