Admissions Administrative Assistant

: Setting the Standard for Exceptional Care For ninety years, Silver Hill Hospital has been at the forefront of psychiatry and leading the way in providing the best treatment for psychiatric illnesses and addiction. Our track record of success is based on a carefully executed team effort, one that uses an array of powerful tools, talent and knowledge to help people turn their lives around. We have opportunities available for individuals who have a passion to make a difference in the lives of our patients. Admissions Administrative Assistant The purpose of this position is to administratively support the Operations of the Admissions Department at Silver Hill Hospital. Duties/Responsibilities: Answering the front door of Admissions, greeting patients and families (adhering to SHH patient experience standards), and directing them appropriately Coordinates with units for transfers and luggage retrieval - ensure that the Admissions luggage room is organized, patient valuables are properly logged, and documentation for patient luggage are valuables is entered into EMR Updates SHH Bedboard in real-time during working hours, in accordance to bed management emails and discharge updates sent from unit staff Works closely with Admissions Team Lead to audit and update data entry in salesforce Manages inventory of the admissions department and orders needed items in accordance with hospital ordering policies Processes and schedules internal IOP referrals, working with IOP clinical staff closely If there is an unscheduled admission or walk-in, the admissions department office coordinator will notify the appropriate parties, collect patient demographics, enter it into salesforce, and add the patient to Daily Tracking Perform/complete other projects and/or duties as needed to further the mission of the department and meet department needs As needed, will be required to fill in/cover AR responsibilities as needed to meet department needs Answers live calls in a timely and professional manner, responding immediately to service and referral inquiries. Processes and enters information faxed from other facilities into appropriate computer systems (e.g. Salesforce) Provide exceptional customer service by listening and responding to patient requests and building rapport with patients, their family members, and clinical professionals. Effectively communicate SHH programming, cost, and appropriate needed information to potential patients/families/referral sources Performs other duties and responsibilities as assigned Required Skills/Abilities: Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations. Basic computer skills (Microsoft Office applications) Education and Experience: Associate degree in mental health or a related field is required Bachelor's degree in mental health or related field is preferred At least 1 year experience in mental health or office position required Customer service experience and data entry experience is preferred Experience with electronic medical records is preferred Experience with data management (e.g salesforce) is preferred Physical Requirements: Some minor heavy lifting (> 5 lbs.) Silver Hill Hospital (SHH) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline, and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant can handle the job requirements. Employment decisions will be based on merit, qualifications, and abilities.