Care Coordinator

Job Details Job Location: Charlotte, NC - Charlotte, NC 28277 Job Overview The primary purpose of this position is to oversee the provision of Family Foster Care & Therapeutic Foster Care Level I & II services to consumers. The clinical supervision and training of Level I & II providers, monitoring for appropriate service delivery, ensuring outcome-based services, and monitoring for compliance with service requirements. This process is facilitated by using the System of Care approach for consumers up to age 21. Servicing care may combine the duties of the social worker or case coordination and licensing social worker. Job Description Responsibilities Ensure Client Rights are being adhered to for all consumers. Abide by and implement all the policies, procedures, regulations, and standards that govern the agency. Represent CTS Inc. professionally in the community with all other agencies (i.e., schools, court system, mental health, department of social services, etc.) Responsible for attending to all the rules and regulations of the agency, state, and federal statues, and attending rules of quality improvement, medical records, finance, etc. of the agency (including delivery of service to consumers under best practice models). Monitor quality service delivery that is in-line with best practices for delivery of services to child populations while providing consumer choice. Provide case management to ensure proper assessments are conducted for each consumer and that the consumer is at the proper level of care due to assessments and behaviors, Monitor the mental and physical health needs of the clients and report any report any concerns to the supervisor. Assure all required Medicaid record rules and deadlines are met (i.e., application for services, service notes, service plans, consents, diagnostic assessments, discharge summaries and all items associated with continuity of care). Approve services and coordinate these approved services with all treatment team members (i.e., consumer, family, DSS, DJJ, school systems and other health care professionals). Conduct and attend child family teams. Cooperatively service, deliver, and develop individual goal plan and interventions. Assure that all service plan requirements are met. Complete and update PCPs as needed with a minimum of yearly updates. Complete SAR requests for level I & II therapeutic consumer authorizations by submitting through Alpha System), Maintain 100% Authorizations with no gaps in service for all Level I and II therapeutic Consumers. Provide 24-hour on-call support for crisis for case manager’s case load, monitoring, and recruitment, participate in staffing both clinical and administrative and provide training to therapeutic families. Remain current on all required training (CPR, seizure management, first aid, NCI, best practices, medication administration, etc. as required by state rules). This position will be expected to meet with their direct supervisor at least one time a month for supervision. Responsible for the clinical supervision and credentialing of all foster parents. Provide 60 minutes of supervision that can be 60% face to face contact with 40% being telephone contact for and with specified children and families. If two consumers are in the foster home, 60 additional minutes per week is required. Supervision will be clinical and behavioral. Provide clinical treatment to families and children who are aggressive, emotionally disabled, and in need of therapeutic home setting. Assist with the licensing requirements of level II providers. Communication Communicate pertinent Consumer, Resource Parent, and Stakeholder information to other employees/team members to ensure quality of care. Work with a team approach with other employees to ensure efficacy of care for ALL Consumers. Report critical concerns and problems to Supervisor promptly and actively seek Supervisor’s input and assistance to resolve the concern. Follow chain of command when encountering problems or other areas of need and correct problems requested. Solicit and cooperate with the assistance of all support staff. Actively participate in an appropriate manner with the decision-making process as “pro-active” team member and cooperate with team’s decision, whether programmatic or clinical. Provide coverage on-site or as assigned by the needs of the agency. Attending staff meetings, planned in-service training and any other regular or assigned meetings. Responsible for any equipment assigned to perform duties. Facilitate flow of information, particularly as it affects the delivery of services to consumers. Manage transportation, scheduling, staffing and service delivery concerns and cooperate with treatment team members in resolving concerns. Maintain the required level of car insurance. Abide by the MCO’s and school districts memorandum of understanding. Perform other required job duties that the supervisor and/or director require to maintain continuity of care for consumers and profitability for the agency. Consumer Records Within 48 hours of assignment of Consumer case, Qualified Professional is to contact all stakeholders and introduce self as the assigned contact person for Consumer. Within 7 days of receiving the chart, Qualified Professional is to perform a complete review of Consumer Record content, identify missing items, and request those items from appropriate. Perform Consumer Record audit each month. The Audit Tool will be submitted to the supervisor on the last Friday of each month with a summary of any missing documents and said efforts by Qualified Professional to obtain missing documents. Prepare appropriate documents for Relocation, Renewal, Discharge and Outcome Summaries as needed to maintain accurate Consumer Records and continuum of care. Participate in State/MCO audits, trainings, and Community Collaboratives as directed by Supervisor. Clinical Documentation Review and co-sign all notes to ensure compliance as the required QP co-signatory. All Consumer Grid notes, Incident Reports, MARs, must be submitted by the Resource Parent, reviewed and approved within 24 business hours from service date by the Qualified Professional. Qualified Professional is responsible for encouraging Resource Parents to enter their notes in accordance with CTS Policy. Resource Family home supervision notes must be entered into the AYM On Target system by the Qualified Professional within business 24 hours of the date of home visit. Review daily progress notes and have corrections done within 3 days to ensure they meet NC Medicaid standards. Complete incident reporting procedures in a timely manner and as determined by MCO, state guidelines. Hours of Work There is no “shift rotation” as such, however due to the specialized nature of position; it is expected, that the employee will work the hours needed for client services as determined by the supervisor, agency coordinator, treatment team, and CTS Inc. It is likely that this will occur somewhat regularly. Assignments can occur on weekends and after hours. Due to this after-hours work, weekend work can also be assigned as defined by the needs of the client population. Self-monitor the use of your own time and the time of co-workers if it affects this position in the areas of service delivery, work hours, schedule, breaks, lunches, etc. Report any needs in this area to the supervisor and/or “chain of command”. Shift variance to meet the needs of the clients. Respond to pages or after hour calls in accordance to procedures. Ability to provide twenty-four coverage and on-call support as scheduled/needed. At-Will Employment You are free to terminate your employment with Carolina Therapeutic Services, Inc. at any time, with or without a reason, and Carolina Therapeutic Services, Inc. has the right to terminate your employment or the employment of others at any time, with or without a reason. Although Carolina Therapeutic Services, Inc. may choose to terminate employment for cause, cause is not required. This is called “at- will” employment. Non-Discrimination Carolina Therapeutic Services, Inc. hires and promotes employees regardless of race, color, religion, ancestry, national origin or ancestry, age, gender, sexual orientation, marital status, medical condition or physical handicap or any other characteristic protected by applicable federal, state or local law. Carolina Therapeutic Services, Inc. is an equal opportunity employer. Carolina Therapeutic Services, Inc. strives to culturally competent, responding respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds and religions in a manner that recognizes, affirms and values the cultural differences and similarities and the worth of individuals, families, and communities and protects and preserves the dignity of each person. Qualifications Qualifications and Education Requirements Must be at least 18 years of age, be able to read, write and affect both written and verbal communication successfully. Understand and follow directions. Possess no substantiated findings of abuse or neglect listed on NC Health Care Registry, and no criminal convictions. Completion of a 4-year Bachelor’s degree in human service field and a minimum or 3 years’ experience with population being served and one year of residential experience or demonstrates sound clinical knowledge of the service provision. Qualified Mental Professional status required. Maintain a Valid North Carolina Driver’s License. Work requirements and Certification/Licenses Requirements Must become NCI/ Alternative to restrictive interventions and MAPP certified or be scheduled to take GPS-MAPP training. Receive training in population served, and client’s rights/confidentiality. Orientation to CTS Inc. Experience with HIPAA and System Of Care is required. The employee must become privileged/credentialed in delivery of services. CPR/First Aid, Medication Administration and Preventive Disease will be required. Demonstrate core skills and training to deliver services. Must have a car to deliver services and be able to be active and participate in consumer activities, i.e hiking, sporting, etc. Criminal records check, finger printing, and HCPR check is a prerequisite for employment consideration. #J-18808-Ljbffr