Food Service Operations Manager

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the countryFood Service ManagerIf you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.GENERAL SUMMARYThe Food Service Manager is responsible for maximizing the Store's Food Service sales, delivering and inspiring excellent customer service, maintaining our quality and safety standards, effectively managing inventory and controlling cost. The ability and desire to build and motivate a high performing team is also required.PRINCIPLE DUTIES AND RESPONSIBILITIES:Workforce Management and DevelopmentResponsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, Full-service.Deliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivity, and identify and coach up specialists for specific areas within the food service operation.Ensure compliance with our food safety standards.Control operational costs effectively moderate waste and lost sales.Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning productsTrain new and current employees on proper customer service practicesRecruit, hire and train new employees as needed.Enforce all company procedures and protocols.Other Store tasks as assigned by Store Manager.Customer ServiceProvide the best customer experience to every customerGreet every customer with a smile and sincere greetingSuggest possible purchases to the customers and promote specialsAssume full responsibility for the execution of Nouria's customer service program at the site levelSafety & Station AppearanceResponsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to theseAssure all environmental and hazardous material regulations are strictly enforcedMaintain safety and security of the store and document any accidents or incidents that occurManage the maintenance of the customer environment inside and around the perimeter of the storeOperate all assigned equipment safely and efficientlysupport implementation of the Nouria Safety and Health programPromptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the locationComplete the new employee safety orientation procedure with all new or transferred employees working at the storeRegularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediatelyEncourage employees to report unsafe conditions or work practices and initiate corrective actionPromote a quick return to work for employees under your supervisionQUALIFICATIONS:ServSafe CertificationProven work experience as a Restaurant Manager, Restaurant General Manager, or similar roleProven customer service experience as a manager, with proven track records for problem solving.Extensive food and beverage knowledgeStrong leadership, motivational and people skillsWorking knowledge of food service and coffee equipmentAbility to troubleshoot minor problems.PHYSICAL REQUIREMENTS:Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilitiesPerforms other related duties as requiredMust be able to lift up to 50 pounds at timesMust be able to traverse and access all areas of the storeProlonged periods sitting at a desk and working on a computerProlonged periods of standingPay Range:Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr