Customer Service Representative- Out Processor

Customer Service Representative- Out Processor

Fortive is looking for a proactive and customer-oriented Customer Service Representative- Out Processor to support our customers and distributors in coming equipment to be serviced. In this role you'll be out processing customer equipment into the Oracle system that were serviced.

Key Responsibilities

• Verify orders information is correct.
• Able to box customer equipment for safe shipment.
• Verify equipment information and inspect how equipment is leaving the building.
• Collaborate with internal teams to ensure accurate and timely resolution of customer concerns
• Maintain detailed records in software system.
• Able to lift 15lbs or less when working on customer unit holds
• Able to sit/stand at a workstation facing a computer for extended periods of time.
• Ability to complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions.
• The standard shift is 8am-5pm Monday-Friday with the occasional overtime to support month end business needs.( able to discuss other times if needed)
• Support customer service work to reduce customer holds
• Help unpack equipment when needed.

Experience/Knowledge/Skills

• An excellent communicator with strong interpersonal skills
• Excellent time management, detail-oriented and organized, able to manage multiple priorities
• Comfortable working in a fast-paced environment
• Customer-focused with a passion for helping others
• Demonstrated ability to utilize Microsoft tools including Outlook, Excel, Word

Preferred

• Prior experience with Oracle is a plus
• High School Diploma required and associate's degree, or equivalent work experience preferred

Behavioral Attributes

• Excellent attendance
• Able to learn quickly
• Works effectively with coworkers to resolve issues and support team goals.
• Ability to understand and share the feelings of customers, even in difficult situations.
• Maintains an optimistic and friendly demeanor.
• Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions.
• Ability to identify issues, drive to root cause by gathering and analyzing information, and providing corrective actions to resolve

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io.

The salary range for this position (in local currency) is 43,200.00 - 64,800.00