Care Coordination Associate

How you move is why we're here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...


Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.


If this describes you then let's talk!


HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status
Casual Part time

Work Shift
Day (United States of America)

Compensation Range
The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Saturdays and Sundays 7am - 3:15pm.

Job Description

The Care Coordination Associate serves as the first point of contact for patients and families, providing exceptional customer service and efficient support. This entry-level role is responsible for handling inbound and outbound calls, scheduling appointments, directing inquiries, and offering basic patient support in alignment with HSS protocols. The Associate ensures that all interactions are handled with empathy, professionalism, and efficiency, contributing to the hospital's mission of delivering outstanding patient care. Given the program's extended hours, multiple locations, and immediate access goals that differ from traditional physician practices, our Care Coordination Associates will be assigned to support physicians and advanced practice providers when seeing patients virtually and in-person, during group programming classes, answering incoming calls to the practice or program, and performing outgoing phone calls to coordinate care.

Job Qualifications


Education - Required

• High School Diploma (GED)
  
  

Education - Preferred

• Associate degree or equivalent combination of education and experience.
  
  

Experience - Required

• 1 year experience in healthcare or a related customer service field.
  
  

Skills - Required

• Strong customer service and communication skills.
  
  

• Ability to work with various healthcare-specific software programs.
  
  

• Strong computer skills, with proficiency in office automation tools.
  
  

• Ability to work effectively in a fast-paced environment.
  
  

• Knowledge of insurance and revenue cycle processes.
  
  

• Familiarity with medical terminology.
  
  

• Understanding of scheduling parameters.
  
  

• Positive, professional attitude toward assignments and colleagues.
  
  

• Superior written and oral communication skills.
  
  

POSITION & UNIT ACCOUNTABILITIES

• Triage incoming phone calls, create referrals, and schedule appointments.
  
  

• Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
  
  

• Manage a high volume of inbound and outbound calls efficiently.
  
  

• Document and close cases in Salesforce.
  
  

• Send patient itineraries via Salesforce.
  
  

• Obtain and accurately document patient demographics.
  
  

• Complete full patient registration.
  
  

• Schedule various types of appointments.
  
  

• Transcribe medical orders.
  
  

• Verify patient insurance coverage.
  
  

• Provide exceptional customer service in all interactions
  
  

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.