Operations Analyst

Operations Analyst

This position is remote based, but candidates must reside within 400 miles of the headquarters to allow for in-person meetings. The Operations Analyst will report to the Senior Technical Solutions Manager. Under limited supervision, this position will participate in all release phases encompassing issue resolution and enhancement implementation for the department Administrative and Payments system. This position is responsible for capturing, analyzing, and documenting the business needs and how they will be implemented in the designated system(s). This position supports the user community by documenting business and process flows, creating system training material and documents, and supporting users needing assistance with system functionality. This position involves supporting end users by creating and maintaining business and system process flows, developing training materials, and providing process and functional support.

Job Responsibilities:

• Serves as a lead or subject matter expert in the planning, development, testing, deployment and evaluation phases of the SDLC for client.
• Maintains a comprehensive understanding of client functionality and its role in achieving business objectives.
• Responsible for eliciting, documenting and maintaining functional and non-functional requirements as enhancement user stories.
• Participates in business requirement gathering and refinement sessions alongside business subject matter experts, partner programs, and external vendors.
• Reviews and provides feedback on technical requirements created by the vendors, programs, or agencies.
• Assists in the development and execution of user acceptance test scripts.
• Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.
• Coordinates with Agile Solution Manager to communicate issues and resolutions.
• Creates and maintains business and systematic process flows.
• Collaborate with client Business Solution Owner to create clear communication to end users on all process or procedural changes.
• Coordinates with vendors and technical staff to ensure the functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
• Assists with the development of change management plans for transition to new or upgraded systems.
• Provides business user support and oversight statewide in the use of all data systems for the program.
• Serves as liaison between business users and technical staff in the implementation and development of business process automation.

Preferred Qualifications:

• Bachelor's degree in a related field from an accredited college or university and the following:
• Four or more years of experience with technology development projects acting as a liaison between business users and technical staff.
• Two or more years of experience automating and documenting business processes.
• Two or more years of experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
• Experience with technology development projects.
• Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute Business Analyst (PMI-PBA), or similar certification

Technical Competencies:

• Advanced skills in Microsoft Word, Excel (e.g., VLOOKUP's and pivot tables), and PowerPoint
• Intermediate skills in SharePoint and information databases.
• Excellent oral, written, analytical, presentation and interpersonal communication skills.
• Ability to communicate complex information in a clear and concise manner.
• Ability to organize and evaluate data to drive decision making.
• Ability to evaluate program and process effectiveness.
• Understanding of how data systems interact and ability to troubleshoot data discrepancies.
• Strong knowledge/experience of program development and implementation.
• Ability to gather business user needs and translate those needs to technical staff that are responsible for the coding and development of data systems.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Knowledge of the needs and processes necessary to automate processes.
• Ability to understand business user needs and translate those needs to technical staff that are responsible for the coding and development of technical systems.
• Ability to multi-task, prioritize and work independently as well as in team environments.
• Ability to collaborate and work effectively as a team member.
• Ability to develop trusting relationships and resolve conflict.
• Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements:

• Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings.
• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
• Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
• Full range of hand and finger motion for data entry purposes.

Skill Matrix:

Skill - Required No. of Years - Actual Years of Experience

Experience with technology development projects acting as a liaison between business users and technical staff. - 4 Years

Experience automating and documenting business processes. - 2 Years

Creating user stories based on collected requirements and well-defined acceptance criteria via project management platform (Jira, MS Project,etc.) - 2 Years

Advanced skills in MS Word, Excel (e.g, VLOOKUP's and pivot tables), and PowerPoint. - 2 Years

About Us:

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.