Business Banking Relationship Manager

Responsibilities Cultivate, build, and manage relationships with small business clients to expand the pipeline of new business and increase market share. Apply consultative sales and business development practices and techniques for the assigned jurisdiction/portfolio. Identify opportunities and refer to BMO colleagues as appropriate. Proactively develop and execute sales strategies to attract new business clients and expand existing relationships. Develop internal and external networks and referral sources to ensure ongoing growth of BMO’s business. Generate appointments and opportunities to grow business results through targeted sales efforts. Develop, maintain, and execute a business plan, including relationship management strategies, to achieve customer retention objectives. Identify prospective customers and cross‑sell additional products and services to meet their needs. Develop client rapport, instill confidence, and earn trust as a relationship manager. Understand the local market and proactively develop relationships with centres of influence. Deliver exceptional customer service and build trust by providing expertise, responsive service, and support. Develop and maintain long‑term profitable relationships and expand wallet share within the assigned portfolio. Answer inquiries and provide accurate information about business banking products and services. Understand customer needs and offer financial solutions that meet customer goals. Resolve or escalate issues. Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs. Provide advice and guidance to the assigned business/group on implementation of solutions. Break down strategic problems, analyse data and information to provide insights and recommendations. Monitor and track performance, and address any issues. Coordinate the management of databases; ensure alignment and integration of data in adherence to data governance standards. Build change management plans of varying scope and type; lead or participate in change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. Provide input into the planning and implementation of operational programs. Execute work to deliver timely, accurate, and efficient service. Support the development and promotion of a business/group program. Follow security and safeguarding procedures and apply due diligence in accordance with Bank policies and ethical standards. Maintain confidentiality of customer and bank information in compliance with Bank policies and procedures. Identify risks and take appropriate actions, including documentation and other regulatory requirements to maintain operational integrity. Focus primarily on business/group within BMO; may have broader, enterprise‑wide focus. Qualifications Typically between 4–6 years of relevant experience and post‑secondary degree in a related field or an equivalent combination of education and experience. Strong financial analysis skills, with the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk. Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies. Strong experience with customer sales and service. Technical proficiency gained through education and/or business experience. Verbal & written communication skills – In‑depth. Collaboration & team skills – In‑depth. Analytical and problem‑solving skills – In‑depth. Influence skills – In‑depth. Data‑driven decision making – In‑depth. Compensation & Benefits Salary: $51,800.00 – $95,900.00. Pay Type: Salaried. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Equal Employment Opportunity BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state, and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr