Account Service Representative

Account Service Representative

This position reports to the Customer Service and Logistics Manager and was created to support and provide first class customer service to both internal and external customers. Your primary responsibilities include but are not limited to; order entry, production tracking and updates, freight coordination, pick ticket and invoice creations and AS400 file maintenance. You will also assist with imports and freight shopping and rate negotiation from time to time.

On a daily basis our Account Service Representative:

• Maintain continuous interaction with customers through a variety of outlets. Update department manager on all primary accounts. Back up the department on non-primary accounts.
• Must be extremely detail-oriented and have the ability to prioritize a heavy workload based on the importance of the task at hand.
• Gain knowledge of the AS-400 inventory and order entry systems. Update pricing on an annual basis or as needed.
• Acknowledge receipt of all sales orders by the end of that business day. Process all new PO's and keep the customer updated with any changes that need to be made. A tentative ship date should be relayed to the customer within 3 business days. Follow up with the customer after the delivery has been made to be sure there were no issues.
• Keep the truck build program up to date by adding new products, updating case or pallet counts, etc., as necessary.
• Assist in securing carriers for each shipment by quoting several carriers for the best rate possible. This will include sending shipment information along with a ship date to each carrier and comparing rates.
• Assist management and other departments on imports. Build containers to max capacity and calculate the landed cost. Follow up on order status and keep departments updated.
• Build a strong relationship with the shipping department. Ensure that tickets are sent to shipping in a timely manner for picking and staging on the ship floor.
• Work with production team on scheduling to enable accurate ship dates.
• Other duties, as assigned.

What You Will Need:

• 3-5 years of customer service experience
• Experience in Manufacturing, distribution, or logistics preferred
• Effectively communicate verbally on the phone and email.
• Detail oriented and organized
• Have computer skills including word, excel, and outlook.

Looking to work for the best in the industry? Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance.

Why join PINCH A PENNY? Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer By Choice. The Company understands, respects, and values diversity unique styles, experiences, identities, ideas, and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.