Customer Service Representative - APPRAISER

Customer Service Representative - APPRAISER

This position supports the Sedgwick County Appraiser's Office by providing professional, accurate, and courteous assistance to property owners, representatives, internal departments, and external customers while helping them understand appraisal processes, property records, valuation information, appeals, exemptions, grievances, and related office procedures. The role performs a variety of customer service, records maintenance, research, and appraisal-support duties involving real estate, individual personal property, and business personal property accounts in accordance with Kansas statutes, Kansas Department of Revenue Property Valuation Division guidelines, Sedgwick County Appraiser's Office policies and procedures, and applicable appraisal standards. This position plays an important role in maintaining accurate property data, supporting annual valuation activities, processing changes, and promoting a positive and professional image of the Appraiser's Office.

Provide Customer Service: Assist customers professionally in person, by phone, and in writing. Respond to questions and requests accurately, promptly, and courteously. Explain Appraiser's Office processes, records, procedures, and resources to property owners, taxpayers, and authorized representatives. Assist with valuation appeals, forms, and related account information. Support individual personal property, business personal property, real estate, and appeal accounts. Research valuation history and assist customers with the office website and online tools. Coordinate with County departments to resolve questions, reconcile changes, correct discrepancies or inequities, and support production needs. Receive, document, and assist with KORA requests; promptly notify the KORA Coordinator to support timely acknowledgment and response.

Support Tax Exemption and Grievance Processes: Assist customers with ad valorem tax exemption paperwork. Provide information on Board of Tax Appeals proceedings, orders, and exemption requirements. Review, prepare, and process tax grievance applications. Prepare and process personal property and real estate change orders. Maintain accurate property records supporting fair, consistent, and reliable appraisal outcomes. Apply Kansas statutes, Property Valuation Division directives, office policies, and appraisal standards. Support accurate data maintenance and efficient office workflows.

Minimum Qualifications: High school diploma or equivalent. Two (2) years of customer service or administrative support experience in a professional office setting. Must successfully pass the following courses within three (3) years of hire date. Kansas Property Tax Law. Kansas Personal Property Valuation and Assessment.