Customer Service Representative CSR

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Are you an organized, customer-focused individual with a passion for delivering excellent service? We are seeking a friendly and detail-oriented Automotive Service Receptionist/Advisor Assistant to join our team at Affinity Automotive Services. This is a key position where you will be the first point of contact for our customers, ensuring they receive a warm welcome and efficient service.

Key Responsibilities:

• Greet and assist customers in a professional and friendly manner
• Answer incoming phone calls, schedule appointments, and manage the Text messages and online service appointments
• Maintain accurate customer records and service history
• Communicate with customers regarding repair status and estimated completion times
• Process payments, invoices, and related administrative tasks
• Support the service team with Vehicle and Parts check in, clerical duties and data entry

Qualifications:

• Previous experience in a receptionist, customer service, or administrative role (automotive experience preferred but not required but must have some automotive interest and passion.)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Google/ Android Tablets and ability to learn industry-specific software
• Strong attention to detail and commitment to providing a positive customer experience

What We Offer:

• Competitive pay based on experience
• Opportunities for growth and advancement
• A supportive and collaborative work environment
• Paid training and professional development

How to Apply:

If you're ready to be a part of a dynamic team and provide exceptional customer service, we want to hear from you! Send us your resume


Help join us and help keep our customers on the road with confidence!

Compensation: $32,000.00 - $45,000.00 per year


Perks Of Being Part Of Our Team

• Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
• 5 day work week so you are home every weekend
• Paid Training - ASE Certifications and monthly training
• Paid Holidays (6/year) - New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
• Up-to-date technology and equipment - New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
• Working with professionals that want to better themselves and grow with the company
• Customized incentives, performance pay packages - We realize not everyone has the same needs
• Growth personally and professionally- goals annually reviewed and celebrated
• Tool insurance - You have an investment of tools, they should be covered in the event of a catastrophic situation
• A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
• Plenty of work to make the money you want to make, on all makes and models 2000 and newer

Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change

Our Rules Of Engagement

• Family - We will treat each other with respect at all times
• Caring - We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
• Appearance - We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
• Integrity - Do what's right even when no one else knows
• Quality - Job done right, on time, the 1st time
• Responsible - Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment
• Optimistic - Spread optimism and enthusiasm to all
• Reliable - Always follow through on your commitments and promises
• Attention to Detail - Everything is important
• Team - Think about what is best for your team
• Growth - Grow your knowledge and ability daily as well as others around you
• Teach - Ability to show others what needs to be done and lead by example
• Cleanliness - Maintain a clean atmosphere/environment and work area
• Assertive - Be willing to take risks
• Respect - For Customers, Team members, vehicles, tools, and equipment
• Fun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else