Solutions Configurations Manager

Solutions Configuration ManagerLocation: Austin TXType: Fixed Term Employee (6 months with possible extension, including Benefits).Job SummaryLeads a team of two while remaining a hands-on contributor, configuring and building SKU-level BOMs and solutions for enterprise-class customers and products. The role owns the quality and throughput of the team's output, sets the standard for client environment discovery, and personally handles the most complex or high-stakes configurations.ResponsibilitiesHands-on configuration and BOM buildConfigure and validate enterprise solutions (base systems, options, software/licensing, support and services) and build multi-level BOMs with correct attach rules, dependencies, and exclusionsTake ownership of complex, strategic, or escalated configurationsValidate compatibility, lifecycle status (EOL/EOS), regional availability, and alignment to contract pricing and customer-specific SKUsConfigure and maintain solutions in CPQ and ERP toolsPre-build client and environment discoveryLead discovery for new and strategic clients: their systems landscape (CPQ, ERP, procurement portals, catalogs), technical standards, approved vendor lists, and compliance constraintsProduce and maintain client profiles and configuration requirements documents, and ensure the team works from themServe as the technical point of contact for client stakeholders during onboardingTeam leadershipLead, coach, and develop two engineers: set priorities, assign work by complexity and skillReview team output before delivery; provide fast, constructive feedback and teach through reviewManage workload and capacity, and flag staffing or timeline risk earlyOnboard new team members and cross-train to reduce single points of failureProcess and qualityOwn configuration standards, templates, reusable reference builds, and QA checklistsTrack and report team metrics: first-pass validity, turnaround, error and rejection ratesDrive root-cause analysis on errors and implement preventive fixesIdentify automation and process improvement opportunitiesStakeholder collaborationWork with sales, solution architects, supply chain, and vendor/OEM teams to resolve exceptionsProvide clear status updates and escalations to management and clientsEligibility Requirements5-8 years in solutions configuration, technical pre-sales support, or product/config data for enterprise products1+ years leading, mentoring, or acting as a team leadWorking knowledge of enterprise IT product families (compute, storage, networking, software licensing) or equivalent enterprise product domainStrong understanding of BOM structures, SKU hierarchies, and bundling/attach logicProven ability to learn client systems quickly and document them clearlyAdvanced Excel; comfort with bulk-load and integration formatsPreferred QualificationTechnical certifications relevant to the product domainExperience with enterprise with contract-specific catalogsConsulting or managed-services delivery backgroundCore CompetenciesPlayer-coach mindset: delivers personally while raising the team's capabilityTechnical depth with client-facing communicationQuality ownership and process disciplinePrioritization and workload managementCoaching and constructive feedbackIn the US, the target base salary for this role is $175,000-$180,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factorsAbout eClerxeClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here eClercx