Quality Assurance & Customer Experience Analyst
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a quality assurance professional in Phoenix, Arizona, to monitor and analyze customer interactions to enhance overall service quality. The role requires a proactive approach in identifying systemic quality issues and providing constructive feedback to agents based on performance. Ideal candidates will possess 2-5 years of experience in quality control or call center environments, along with strong problem-solving skills and a commitment to achieving departmental standards. #J-18808-Ljbffr
Vacancy posted 2 days ago
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