Operations Manager - Fort Myers, FL

Service Manager

Position Profile

Reports To: General Manager

FLSA Status: Full-Time, Non-Exempt

Updated: April 2025

Summary

The Operations Manager is responsible for all operations of and Erik's Bike Shop Service Department as well as providing support and assistance to the Store Manager with the day-to-day operations of an Erik's Bike Shop retail store. This position requires the ability to perform as the Acting General Manager in the General Manager's absence.

Position Details

The primary responsibilities and areas of impact of this position include, but are not limited to:

Driving Store Performance

• Utilize sales training to achieve a high level of personal sales.
• Ensure the store is properly merchandised to plan and present a clean and welcoming appearance.
• Exercise discretion in customer pricing similar to that exercised by General Manager.
• Promote and exhibit Erik's mission, values, and standards.
• Together with Store Manager, is ultimately responsible for Store performance.

Store Operations

• Responsible for serving as the Acting General Manager in his or her absence.
• Ensure store policies and procedures are adhered to and operations are efficient and safe.
• Assist General Manager with completing physical inventory.
• Provide recommendation on Store staff scheduling and coverage levels, based on analysis of Store needs and sales goals.
• Create and maintain relationships with all Erik's staff and vendors.

Managing Service Operations

• Create and monitor the daily repair schedule .
• Track and order service supplies and repair parts.
• Ensure service policies and procedures are adhered to and operations are efficient and safe.
• Partner with the General Manager to ensure the service department is operating at the highest level.
• Create and maintain relationships with Erik's staff and vendors.

Developing Staff

• Encourage service staff to engage and create a positive atmosphere for Erik's customers and employees.
• Continually coach staff to improve customer service, maintenance techniques and sales skills.
• Works closely with Erik's Training Materials to develop solutions for individual needs.
• Assist the General Manager in identifying and developing future Operations Managers.

Position Requirements

Experience

• One years of retail management experience or a successful track record as an Erik's store Assistant Manager.

Skills
• Excellent sales skills and a strong customer service focus.• Ability to act as a team leader and assist and guide store employees.

• Solid understanding of retail merchandising and selling skills.
• Solid understanding of bicycle repair and maintenance.
• Knowledge of computers and technology.
• Excellent organizational and time management skills.
• Dedication to get the job done.
• Ability to exercise judgment and discretion concerning employee relations issues, store staffing and managerial functions.

Working Conditions

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift up to 100 lbs while utilizing appropriate equipment and safety techniques.

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.