Veterinary Receptionist - North Fort Myers, FL

Bayshore Animal Hospital Is Hiring an Experienced Veterinary Receptionist!

Position Details

Role: Client Service Representative

Status: Full-time

Salary: Negotiable and based on experience

Schedule: 4.5-day work week. Weekends OFF!

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Service Role Where Teamwork and Growth Matter?

Bayshore Animal Hospital is a three-doctor small animal practice located in North Fort Myers, Florida. We are committed to providing high-quality medicine, exceptional client service, and a supportive workplace culture where team members enjoy coming to work each day.

We are seeking an experienced Client Service Representative who is passionate about helping pets and the people who love them. If you enjoy building relationships, thrive in a fast-paced environment, and want to be part of a collaborative team that values your contributions, we would love to meet you.

Why Our Client Service Representatives Love Working Here

4½-day work week with no nights or holidays

Supportive and collaborative team culture

Mentorship and training opportunities

Birthday lunches, snack bar, and team outings

Leadership that values communication and teamwork

Opportunities for professional growth and development

A positive workplace where your contributions are appreciated

What You'll Do

Answer phones, route calls appropriately, and respond to voicemails promptly

Schedule appointments and manage a multi-doctor calendar efficiently

Check patients in and out while ensuring accurate client and patient information

Collect payments and process invoices accurately

Maintain a clean, organized front desk and welcoming lobby environment

Coordinate with technicians and doctors to support efficient patient flow

Provide exceptional client service and build lasting client relationships

Support daily hospital operations through teamwork and communication

What Our Client Service Representatives Bring

Previous customer service experience, preferably in a veterinary setting

Confidence handling high call volumes and competing priorities

Compassionate communication skills, especially during emotional situations

Strong problem-solving abilities and client service skills

Familiarity with veterinary terminology and hospital workflows preferred

Experience with ezyVet software is a plus

Excellent multitasking and organizational skills

Strong attention to detail and accurate record keeping

Positive attitude, reliability, and a team-first mindset

Benefits You Can't Beat

Financial Benefits

A flexible approach to compensation that will reflect your skillset and future performance

401(k) matching & Roth Retirement Savings Plan

Flexible Spending Account (full-time only)

529 Savings Plan

Tuition Support Program (full-time only)

Referral bonus program

Wellness Benefits

Health Insurance, including medical, dental, and vision (full-time only)

Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

Sick Time / Paid Time Off

Free/discounted lab work for all employee pets

Pet discounts on services and products

Pet food discount program

Workplace Benefits

Quarterly Team Rewards Bonus Program

Professional development opportunities

Continuing education allowance

Uniform allowance

Lifestyle Benefits

Six paid holidays (full-time only)

Employee Assistance Program

Employee discount program

Join Our Team!

Ready to join a team that truly values you? Apply today—we can't wait to meet you!

Diversity, equity, and inclusion are core values at Bayshore Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.