Manager, Parcel - Strategy & Operations

About the Role The Manager, Commerce Platform Strategy & Operations will build the roadmap for how our product stands apart in the market. You will call the shots on how we distinguish our service experience against our competitors and drive growth within our partnership portfolio. You will be responsible for proposing new service offerings, building business cases, designing implementation strategies, scaling new services across the network, and driving adoption. You will work cross‑functionally with product, engineering, operations, and business development to bring your vision to life. You will report to the Director, Commerce Platform New Verticals S&O (Growth). Responsibilities Lead: Lead a team of ICs on high visibility, cross‑functional projects to address our most unique and challenging questions. Most importantly: how do we differentiate our product in the market? Strategize: Develop the product strategy to grow a high‑potential offering within a high‑growth business, with a focus on Merchant and Customer Experience. Build: Build hands‑on the processes, tools, and connections to achieve that growth. Operate: Get to the lowest level of detail. You’ll have a deep understanding of how our business operates, and use that to scale. Collaborate: You value partnerships, and will excel at working both directly with our Merchants and across Product, Business Development, Operations, Engineering, and more to build out the next differentiated product offering for our business. Analyze: You are adept at analyzing complex data sets paired with partner team feedback to provide insights and recommendations to our leadership. Qualifications 6+ years of experience, ideally with experience in consulting, strategy & operations, or product management at a tech, retail/ecom, or logistics company. You imagine, develop, and execute on workstreams from start to completion with little oversight. You have a talent for summarizing complex problems, and can translate high‑level goals into actionable plans. You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions. You oscillate easily from strategic considerations to tactical execution. You are a self‑starter who is energized by a difficult problem. You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle. You maintain a careful balance between attention to detail and swift execution. You operate comfortably in ambiguous environments while maintaining a strong bias for action. You have experience managing a team. You communicate precisely dependent on audience and level of detail necessary to share. Experience in a complex or high‑growth environment required. MBA preferred. Benefits Starting base salary between $136,000–$200,000 USD, with potential equity grants. 401(k) plan with employer matching. 16 weeks paid parental leave. Wellness benefits and mental health program. Commuter benefits match. Paid time off, sick leave, and 11 paid holidays. Disability and basic life insurance. Family‑forming assistance. Flexible paid time off for salaried roles; accrual policy for hourly roles. Equal Opportunity Employment Statement Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce — people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr