Club Repair Associate

15.00 - 17.00 USD Hourly At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary Reporting to the Experience Manager, the Club Repair Associate works together with all retail store associates to provide our customers with an exceptional shopping experience. They partner with the Services Supervisor to resolve issues and continually improve the Club Repair Desk processes. Most importantly, they build on-going relationships with our customers. Because living our Core Values is at the forefront of what we do, we PUT PEOPLE FIRST by investing in our associates that take care of our Customers! Day 1 Eligibility: Medical, Dental, Vision Benefits (Full Time Associates only) 100% of PGA, LPGA or USGTF annual dues reimbursed Work-Family Balance / NO LATE NIGHTS 25% Associate Discount Committed to serving our communities - Matching Gift Program & The First Tee Career Growth! Key Responsibilities of the Club Repair Associate: The Club Repair Associate’s top priority is to ensure that every customer receives the best possible service experience. Other responsibilities include: Processing various retail transactions, such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. Measuring lie and loft angles and making adjustments using specialized equipment. Measuring club height, weight, and shaft flex, and making equipment changes based on customer requests. Changing golf shafts, grips, and repairing broken heads. Completing Club Repair work orders accurately and prioritizing daily work. Identifying low-stock or out-of-stock items and supplies at the Club Repair Desk and notifying their Supervisor. Addressing customer concerns and resolving them promptly to the customer’s satisfaction. Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times. Staying current with new golf technologies and ever-changing equipment features, and incorporating product knowledge into customer recommendations. Qualifications and Skills Required for a Club Repair Associate: 2+ years in retail materials handling, club repair or similar experience preferred. Must be able to stand for extended periods of time, climb a ladder, and lift a 30 lb. box overhead. Flexibility to work a varied retail schedule: nights, weekends, and holidays depending on business needs. GED or high school diploma. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options. For more information, visit: PGA TOUR Superstore