Regional Manager of Operations

Regional Manager of Operations Job Description A region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members—from administrators to front desk assistants—will be key. The RMO will play a significant role in cultivating an environment that provides effective and trustworthy dental services, and will use team‑building skills to maintain profitability within multiple state‑of‑the‑art supported offices. This position also plays an essential role in communicating with patients and the dental team. Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel‑related expenses are covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone. This position reports to the Regional Director of Operations (RDO). Duties & Responsibilities Oversee the administrative operations of 10 to 12 supported dental offices. Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office. Motivate team members, resolve conflicts, and make difficult decisions. Analyze business reporting and create recommendations/actions to attain yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure that Same Office Growth (SOG), revenue, and profitability (EBITDA) are addressed first. Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections. Work with multiple supported practices and Practice Managers across a large region, coordinating in‑practice visits and reviews; including a quarterly in‑practice business meeting for each supported practice. Hire, train, and coach Practice Managers. Interview and contribute to the selection of supported dentists. Develop workforce planning, recruiting, and retention strategy to maintain optimum performance of each supported practice. Provide reports and recommendations, as needed, to management on supported practices. Other projects as assigned. Minimum Requirements Completion of one of the following: at least five years of business management experience, an associate degree and not less than 3 years of business management experience, or a bachelor’s degree and one year of experience. Strong organizational skills, accuracy, and attention to detail. Ability to frequently travel with some overnight stays. Strong verbal and written communication skills. High level of maturity, personal initiative, and sound judgment. Outstanding relationship‑building, interpersonal, and leadership skills. Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients. Adequate dedicated space at home or an alternate work location to allow and support work‑related activities. If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details. Desirable Qualifications Working knowledge of dental procedures and terminology. 2+ years managing multiple practice or retail store locations. Experience in dental practice management. Experience with practice management software, preferably Dentrix. We put our people first at Heartland Dental, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr