Inbound Call Center Representative-Patient Access Representative I - Endeavor Health - Corporate Office - Skokie - Skokie

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Endeavor Health - Corporate Office - Skokie

Endeavor Health is a fully integrated healthcare system formed by the unification of NorthShore University HealthSystem, Edward-Elmhurst Health, Swedish Hospital, and Northwest Community Healthcare. Serving more than 4.2 million residents across northeast Illinois, it delivers high-quality, community-connected care through over 300 ambulatory locations and eight Magnet-recognized hospitals, while supporting a workforce of 25,000+ team members with opportunities for growth and professional development.

Job Highlights

• Manage high call volume by handling patient requests for multiple medical offices and departments while following established workflows and protocols
• Collect and enter patient information into the Epic electronic health record system during calls
• Schedule appointments, procedures, and events, and verify insurance eligibility while informing patients of financial responsibilities
• Promote Patient Access Center initiatives and ensure adherence to HIPAA guidelines during all patient interactions
• Route calls appropriately based on patient needs and support departmental changes with flexibility and a positive attitude in a fast-paced environment

Candidate Profile

• 2+ years of consistent strong inbound call center experience (required)
• 2+ years of consistent customer service experience (required)
• Prior healthcare environment and scheduling experience (strongly preferred)
• Proficiency in basic computer skills (Windows, Excel, Outlook) and ability to type at least 25 WPM are an asset
• Relevant soft skills include strong customer service, attention to detail, problem-solving, and issue resolution

Additional Information

Location

Skokie

Benefits

Dental;Medical;Retirement/401K;Vacation;Vision;Other Benefits -