Scheduler

ROLE SUMMARY


Scheduler is responsible for providing day to day administrative support of scheduling activities for local operation.


Scheduler is responsible for ensuring that each day all shifts are filled by the appropriately certified individual with the appropriate level of seniority and in the appropriate overtime status.


Scheduler is responsible for contact staff to fill open shifts due to call offs, vacations, added shifts.


Scheduler is responsible for documenting all activities in scheduling module of Human Resources Information System software.


Scheduler is to act as the primary liaison between local operations management staff and dispatch staff regarding scheduling and staffing matters.


This is a Non-Exempt/Hourly position.


KEY RESPONSIBILITIES


Specific Duties:

• Maintains up to date staff rooster of entire workforce in order to be able to contact all personal regarding scheduling and payroll issues.

• Is intimately familiar with operations Master Schedule and works with staff and management team to ensure schedule is always fully staffed.

• Works with staff and management team to anticipate and fill any planned openings in the operations Master Schedule due to vacation requests, leaves of absence, etc. by proactively planning and contacting the most appropriate staff to fill open shifts.

• Works with staff and management team to fill any unplanned openings in the operations Master Schedule due to call offs, emergencies, etc. by immediately contacting the most appropriate staff to fill open shifts.

• Responsible for data input into human resources scheduling software regarding all scheduling and staffing activities.

• First point of contact for all staff regarding any and all scheduling and staffing issues.

• Demonstrates knowledge, understanding and compliance of company policies and procedures.

• Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.

• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.

• Performs daily appropriate housekeeping duties.

• Complete and maintain appropriate training, certification and licensure for their position.

• Maintain a high level of customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers and the general public.

• Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.

• Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.

• Notifies Manager of any lapses in documentation resulting in less than full compliance with compliance and HIPAA standards.

• Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Remains on duty until properly relieved.

• At all times sets an example of professionalism and places customer service, compliance and safety above all else.

• Acts at all times with his/her personal safety in mind, as well as the safety of others.

• Assures all company goals, objectives and procedures are followed on a daily basis.

• Performs other duties as directed by management.

REQUIRED QUALIFICATIONS


Minimum Requirements

• Must be proficient with all Microsoft Office software packages.

• Must have excellent administrative skills and be very detailed orientated.

• Must be punctual and able to meet deadlines as assigned.

• Knowledge of human resources scheduling software programs desirable.

• Must have the ability to properly perform job responsibilities as listed.

• Must possess a high degree of personal integrity and responsibility.

• Must have the ability to simultaneously manage multiple activities without error.

• Must have the ability to work effectively with minimal supervision, using good judgment.

• Must have good computer skills and be able to type at least 30 words per minute

Qualifications and Education Requirements

• Must have High School Diploma or GED.

• Experience as EMT or Dispatcher desirable.

PHYSICAL REQUIREMENTS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• The ability to reach, push and pull.

• The ability to sit or stand for long periods of time.

• The ability to lift and maneuver 35 pounds without difficulty.

• The ability to use a computer keyboard and write for extended periods of time.

• The ability to use phones to communicate with staff for extended periods of time.

• Must have the ability to work in a fast paced, hectic, high pressure environment.

• The ability to complete all job duties.

CORE COMPETENCIES

• Scheduling Coordination

• Time Management

• Communication Skills

• Attention to Detail

• Problem Solving

• Adaptability

• Customer Service

• Multi-Tasking

• Team Collaboration

• Accountability

REPORTING RELATIONSHIP


This position reports directly to the local area Operations Manager


WORK ENVIRONMENT & TRAVEL


Travel Requirements


Minimal travel required.


Work Environment


This position functions in an office or communications center environment supporting 24/7 operations and may require evening, weekend, or holiday coverage.