IT Manager

IT ManagerManage, mentor, and support an established IT team of 15–20 employees. Oversee a Service Desk supporting 300+ retail and service locations. Set daily and weekly goals and ensure consistent execution. Keep the team focused, organized, and accountable on day-to-day work. Conduct regular one-on-ones, coaching, and performance feedback. Foster a collaborative, professional, and results-driven team environment. Serve as a visible and dependable manager for the IT organization.Oversee day-to-day IT operations, including service desk and end-user support, network and connectivity, servers, infrastructure, and core systems. Ensure incidents and escalations are handled efficiently and appropriately. Support incident response, root-cause analysis, and continuous improvement. Help translate business needs into clear IT goals. Communicate status, risks, and progress to executive leadership. Play a role in aligning IT operations with the company's growth and expansion plans.7+ years of IT management experience, leading teams of similar size. Experience managing Service Desk and IT Operations teams. Strong people-management, organizational, and communication skills. Ability to manage competing priorities in a fast-paced environment. Comfortable holding teams accountable while remaining supportive. Must work on-site at the Columbia, MS corporate office (this is not a remote role).This role does not require deep hands-on engineering, but candidates must have a working understanding of basic networking concepts (LAN/WAN, firewalls, VPNs), server and infrastructure fundamentals, core IT systems and operational processes, IT terminology and the ability to communicate effectively with technical teams.Experience supporting multi-location retail, logistics, or field-service organizations. Background in infrastructure, networking, or systems administration. Experience managing IT operations in a growing organization.Manage IT operations for the largest commercial tire dealer in the country. Support a large, nationwide operation with real-world impact. Work with an experienced IT team and modern enterprise systems. Play a role in enabling continued growth and operational excellence.