Senior Operations Manager

Pearl Abyss — the team behind Black Desert and Crimson Desert — is seeking a high-performing, innovative, and strategic Senior Operations Manager to drive and accelerate our gaming reach to millions of players across all platforms (PC, Mobile, Console, and next-gen) in Europe.

As a Senior Operations Manager, you will occupy a critical leadership role, orchestrating collaboration across results-oriented global teams including Live-Ops, Community, Localization, Marketing, Product Management, and Public Relations. You will be responsible not just for executing plans, but for shaping the operational framework that ensures sustainable growth.

You will join a diverse, dedicated team working across multiple communities and high-profile titles. This position offers an unparalleled opportunity to spearhead operational excellence for Black Desert and Crimson Desert as well as our highly anticipated upcoming releases, DokeV and PLAN 8 , ensuring all Pearl Abyss titles achieve and exceed their European strategic goals.

• Team Management & Leadership: Directly manage, mentor, and inspire a high-performing team of Live Operations managers, coordinators, and specialists. Conduct regular performance reviews, set clear KPIs, and foster a collaborative, inclusive, and growth-oriented team culture.
• Global Cross-Functional Leadership: Independently lead and optimize complex communication pipelines between multiple global teams across various time zones and channels, acting as the primary operational bridge between Europe and global HQ.
• Operational Excellence & Lifecycle Management: Author, develop, and execute comprehensive live service operational plans; proactively monitor, mitigate, and report on critical live service issues.
• Data-Driven Optimization: Establish, monitor, and analyze macro-level Key Performance Indicators (KPIs) to identify systemic areas for improvement and implement long-term solutions.
• End-to-End Project Ownership: Lifecycle manage high-impact operational projects from inception to execution, defining scope, objective KPIs, and thorough post-mortem analyses.
• Crisis & Incident Management: Serve as the ultimate escalation point for critical live-service incidents, leading the team through swift resolution strategies and post-incident reviews under pressure.

• Bachelor’s degree or equivalent work experience in Business, Project Management, Computer Science, or a related field.
• 5+ years of experience in live game operations, product management, or production, with a proven track record in a senior or lead capacity.
• Professional-level fluency in English (written and verbal) with exceptional corporate communication skills.
• Proven ability to excel in a high-pressure environment, building and maintaining robust stakeholder relationships globally.
• Deep technical knowledge of online game live services, infrastructure, and deployment pipelines.
• Advanced time-management, risk-assessment, and organizational skills required to juggle multiple high-priority initiatives.
• A "lead by example" mindset—willing to roll up your sleeves and do the groundwork alongside your team when necessary.
• Flexibility to work evening and weekend hours during critical launch windows or live incidents.
• Willingness to travel internationally as required for global alignment.

• Professional-level fluency in Korean (highly advantageous for HQ alignment).
• Avid Black Desert Online player with a deep understanding of its mechanics and community ecosystem.
• A profound passion for video games and an understanding of current industry trends.
• Mastery of industry-standard collaboration tools (Slack, Google Workspace, Microsoft Office, JIRA, Confluence).
• Extensive prior experience interacting with or managing gaming communities and player-facing initiatives.
• Competitive salary
• 25 days of Paid Leave based on full-time employment
• Public Transport Expenses Coverage - maximum €450/month
• Lifestyle Wallet - Gift Cards worth €150/month
• Personal and Professional Growth Wallet - €1,200/year.
• Monthly Health Care Allowance - €150/month.
• Special Benefits for birthdays and summer- and winter holidays - €600/year
• Sponsored Lunch in the office
• Free Snacks and Refreshments
• Free medical check-up
• Healthy Lifestyle Support: gym memberships, therapy sessions

• Upload an up-to-date resume highlighting your leadership experience.
• Upload a cover letter detailing your philosophy on live game operations.
• Applicants are requested to include details of their Korean and English language proficiency, including relevant test scores and a detailed record of language-related education and professional experience. A Korean-format résumé may also be submitted where applicable.