Receptionist

Overview Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. Responsibilities Answer all telephone calls promptly in a polite, personal, and friendly manner. Transfer calls appropriately. Take messages when the resident or staff member is not available. Monitor emergency system, direct staff to emergent situations, call emergency personnel as appropriate, and complete resident checks as required by desk policy. Provide information to visitors and direct them to the appropriate individual who can assist, ensuring visitors/contractors sign in and wear badges according to policy and procedure. Keep the reception desk and lobby clean and organized after each shift. Facilitate transportation requests to appropriate staff, coordinate timing of transportation, and place courtesy calls to residents to remind them of trips. Assist residents in signing up for programs and activities and collect payments as needed. Be knowledgeable about office equipment and demonstrate use to other staff; monitor equipment and report supply needs and issues to Lead Receptionist. Sell postage stamps, receive and sort packages, log packages, and inform residents/staff of items to pick up. Facilitate maintenance requests, enter requests into the system, and communicate urgent or emergent situations to appropriate staff. Complete monthly charge sheets in accordance with procedure. Support other departments in clerical duties as assigned by the Administrative Services Coordinator. Support the Lead Receptionist in clerical duties and maintenance of the reception area. Balance cash drawer and cash receipts and checks processed at the desk. Qualifications High school education or equivalent. One year of secretarial training or clerical experience. Highly organized, detail oriented with excellent interpersonal and written English communication skills. Pleasant personality and telephone voice. Ability to remain calm in an emergency situation. Complete confidentiality when circulating general information. Knowledge of computers including Microsoft Office Suite. Interest in and desire to work with older adults. Compensation Compensation Pay Range: $16.06 - $20.88 per hour. Benefits Medical, dental and vision insurance Employer paid group term life and disability Paid Time Off (PTO) and six paid holidays 403(b) with a 3% employer match Fitness center use at most facilities Life, AD&D, tuition assistance and scholarships, employee assistance program, legal services, home/auto insurance, discount purchasing program Pet Insurance For more information about Covenant Living and CovenantCare at Home, please visit or Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances. #J-18808-Ljbffr