IT Support Specialist

IT Support Specialist
Provides end-user support for hardware, software, video conferencing, and networking, ensuring smooth IT operations and incident resolution.

Job #136480

IT / IS

Reston, Virginia

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Talascend is currently seeking an IT Support Specialist for a contract opportunity with our client in Reston, Virginia .


Overview


The Infrastructure Support Specialist will support local IS&T infrastructure and services, including hardware, software, operating systems, video conferencing, network troubleshooting, and printing infrastructure to support internal customers.


Responsibilities

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including moves, adds, and changes. This includes training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs and mobile devices).
• Follow established technology standards, policies, and support processes.
• Help establish and monitor metrics on service delivery and customer satisfaction.
• Provide end-user support for collaboration technologies, including video conferencing, Smart displays like Surface Hubs, and Microsoft Teams.
• Support Local Area Network and Wireless Network.
• Assist with end user requirements related to Active Directory, DHCP, DNS, print, and file services (including Follow Me Print).
• Manage and maintain local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects as assigned.
• Travel to offices or job sites for short-term project support.
• Provide proactive and timely support to executives and VIPs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of experience with incident and request management systems like ServiceNow.
• 3+ years of experience supporting executives and VIPs.
• Demonstrated ability to perform the duties of this position through relevant experience, training, or education.

Preferred Qualifications

• Experience with leadership, project management, and leading small teams.
• Experience with identification, evaluation, prioritization, and resolution of hardware and software incidents and requests.
• Effective communication skills with customers and other departments, within both local and distributed team environments.
• Understanding of basic networking technologies and principles.
• Ability to work in a demanding environment, managing multiple priorities.
• Ability to plan, install, and support off-site meetings and conferences as needed.
• Ability to lift up to 50 lbs.
• A+ certification preferred.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.


Background Check and Drug Screen may be required.