Patient Care Coordinator

Pure Physio Physical Therapy | Hazlet, NJ Benefits Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Training & development Wellness resources Patient Care Coordinator Pure Physio Physical Therapy | Hazlet, NJ Full-Time | Monday–Friday | No Weekends I Part-time or Full-Time Starting Pay: Competitive Hourly Pay + Bonus Structure About Us Pure Physio is a modern, privately owned orthopedic and sports physical therapy practice that believes exceptional care extends beyond treatment. Every interaction—from the first phone call to the final visit—should make patients feel welcomed, valued, and confident in their recovery. We're growing and are looking for a motivated, personable, and organized Patient Experience Coordinator who wants to be part of a team that genuinely makes a difference in people's lives. This is more than a front desk position. You'll be an essential member of our team, helping create an outstanding patient experience while contributing to the continued growth of our practice. What You'll Do As the first point of contact for our patients, you'll help ensure every visit is seamless, professional, and welcoming. Patient Experience Welcome every patient with warmth and professionalism Build positive relationships with patients and families Ensure every patient has an exceptional experience from start to finish Answer questions and assist patients throughout their course of care Maintain a clean, organized, and inviting reception and treatment area Front Office Operations Answer incoming phone calls promptly and professionally Schedule new patient evaluations and follow-up appointments Manage provider schedules and appointment flow Confirm upcoming appointments Verify insurance benefits when needed Collect co-pays, balances, and patient payments Maintain accurate patient records using our EMR system Communicate with physicians, referral sources, and insurance companies Clinic Operations Prepare treatment areas before patients arrive Help maintain clinic cleanliness and organization throughout the day Ensure supplies remain stocked and the clinic operates efficiently Support therapists with daily operational needs Marketing & Practice Growth Help create an exceptional patient experience that encourages referrals Participate in internal marketing initiatives and patient appreciation events Assist with social media content, testimonials, and success stories when appropriate Help strengthen relationships with local physicians, gyms, schools, and community partners Contribute ideas that improve patient satisfaction and practice growth What We're Looking For The ideal candidate is someone who: Loves interacting with people Has exceptional communication skills Is positive, energetic, and outgoing Thrives in a fast-paced environment Is highly organized and detail-oriented Takes initiative without being asked Enjoys solving problems Works well independently and as part of a team Is dependable and professional Wants to grow with a small business Preferred Qualifications Experience in a medical office, physical therapy clinic, chiropractic office, dental office, or other healthcare setting Customer service or hospitality experience Experience with scheduling and administrative responsibilities Comfortable using computers and learning new software Insurance verification experience is a plus but not required as we outsource billing Why You'll Love Working Here At Pure Physio, you're not just filling a position—you'll play an important role in helping people recover, move better, and return to the activities they love. We believe in creating a positive work environment where every team member is valued, respected, and encouraged to grow professionally. Benefits Competitive pay Referral Bonus Performance Bonus Opportunities for career advancement Supportive team culture Modern, clean private practice Monday–Friday office hours The opportunity to make a meaningful impact every day We're looking for someone who believes in Delivering exceptional service Treating every patient with compassion and respect Taking ownership and initiative Pursuing excellence in everything they do Working collaboratively as one team Multitasking and computer skills If you're passionate about helping people, creating memorable experiences, and contributing to a growing PT private practice, we'd love to hear from you. #J-18808-Ljbffr