Medical Assistant

Medical Assistant

Trinity Washington University seeks a Medical Assistant located in the Health and Wellness Center. The Health and Wellness Center supports the academic mission of Trinity by providing professional health and wellness services to Trinity Washington University students. The Medical Assistant serves as the administrative assistant and primary front-office representative of the Health and Wellness Center, creating a welcoming, professional, and student-centered environment for all visitors. As the first point of contact, this position greets students, faculty, staff, and visitors while coordinating the daily administrative operations of the Center. The Medical Assistant also provides clinical support to healthcare providers, maintains accurate electronic health records, performs medical coding and billing functions, coordinates insurance activities, and assists in delivering high-quality primary care and women's health services. This position requires exceptional customer service, strong organizational skills, attention to detail, and strict adherence to HIPAA, FERPA, and all applicable federal, state, and institutional regulations. This position will report to the Director of Health and Wellness Center.

Educational Requirements & Qualifications:

• Medical Assistant licensed in Washington DC required (CMA, RMA or CCMA).
• Current CPR/BLS certification required.
• Experience in women's health services and/or primary care services or ambulatory care.

Responsibilities & Functions:

Clinical:

• Assist the clinical staff in the examination and treatment of routine primary care and women's health services for enrolled students including point of care testing.
• Assist in triaging students and recording vital signs and medical information in the Electronic Medical Record (EHR).
• Assist the Nurse Practitioner in collection of ordered labs and phlebotomy needs of the clinic.
• Respond to medical emergencies as needed.
• Comply with confidentiality requirements as set by HIPAA, FERPA, federal, state and local regulation.

Administrative:

• Handle all administrative duties on a timely and accurate manner.
• Serve as the primary point of contact for the Health and Wellness Center that is welcoming to all by greeting students, faculty, staff and visitors in a professional, courteous, and compassionate manner.
• Handle in a responsive and positive manner all inquiries from walk-in's, telephone calls and emails by providing accurate information or ensuring that those inquiries are directed to the appropriate resources.
• Schedule, confirm, and coordinate patient appointments while maintaining efficient clinic flow.
• Maintain and update Electronic Health Records (EHR) to ensure accurate, timely, and complete medical appointment documentation.
• Manage front office operations, including patient check-in/check-out, document processing, correspondence, and general administrative support.
• Coordinate student health insurance activities, including enrollments, waivers, insurance verification, prior authorizations, claims processing, and billing support.
• Arrange and coordinate off-campus referrals for specialty care, diagnostic testing, and follow-up services as needed.
• Assist the Directors with planning and coordinating the annual Health Fair, wellness initiatives, campus outreach activities, and other Health and Wellness Center programs.
• Maintain office and clinical supplies, forms, and inventory, ensuring the Health and Wellness Center operates efficiently.
• Provide administrative support to the Directors and clinical staff, including preparation of reports, correspondence, and other departmental documentation as assigned.

Secondary Responsibilities (Functions & Tasks):

• Attend the Health and Wellness Center staff meetings and trainings.
• Handle other duties assigned by the Director of Health and Wellness Center.

Knowledge, Skills and Abilities:

• Ability to demonstrate an understanding of mental health and wellness needs for college women.
• Excellent written, and exceptional interpersonal, and oral communication skills.
• Ability to work in a diverse community respectfully with staff and students.
• Exhibit kind and compassionate care.
• Ability to use an Electronic Health Record (EHR).
• Strong knowledge of medical billing/coding experience.
• Knowledge of ICD-10-CM, CPT and insurance claims processing.
• Ability to analyze, review and make sound judgement on various situations and take necessary actions when appropriate.
• Demonstrate independent thinking and leadership skills.
• Work in a collaborative environment with students and coworkers.
• Maintain accurate student records in compliance with HIPAA.
• High degree of organization, time management, attention to detail and the ability to follow through on various tasks and responsibilities on a timely basis.
• Strong working knowledge of Microsoft Office.

Schedule and Work Environment:

• 40 hours per week minimum, including regular office hours to support the business hours of the University.
• This is an all year-around, 12-month, full-time, in-person position.
• Ability to work efficiently with many interruptions from walk-ins, telephone inquiries, etc.
• The noise level is usually quiet.

Trinity offers comprehensive and competitive benefits to full-time employees to include Health, Dental & Vision insurance, Employer Paid Life and Disability benefits, 403(b) Retirement plan with employer match up to 6%, Paid Family Leave, Trinity Center Membership Free to all employees to include full size pool, walking track, weight & Cardio equipment, Free campus parking, Free Shuttle bus between campus & Brookland Metro station and more.

Trinity is dedicated to the achievement of excellence and diversity among its students, faculty and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.