Care Coordinator

We are searching for empathetic problem-solvers to join our team as Remote Patient Access Specialists. In this role, you will help patients quickly obtain and complete essential therapies while making healthcare providers more confident in prescribing. Ditch the daily commute—we provide the computer and technology equipment needed for you to succeed! Location: 100% WFH-Remote Schedule: Any assigned 8-hour shift between 7:00 AM - 7:00 PM (CST) Training: 8:00 AM - 5:00 PM (CST) for the first 4-6 weeks (Mandatory virtual attendance) Responsibilities Steward accounts from initial contact through final approval or denial. Create accurate referrals and applications in a centralized CRM platform. Enter detailed information into proprietary software while conversing on the phone. Place outbound calls for patient follow-ups and resolve journey status questions. Maintain empathy and quality while educating callers and interacting with healthcare providers. Skills & Qualifications High School education required; 2-4 years of customer-facing/call center experience preferred. Ability to type a minimum of 40 WPM while transcribing accurate notes. Experience with Microsoft products and video conferencing tools (Teams, Zoom). Independent worker with multitasking and time-management skills. Knowledge of insurance billing or general pharmacy operations is a plus.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Steward accounts from initial contact through final approval or denial.
Create accurate referrals and applications in a centralized CRM platform.
Enter detailed information into proprietary software while conversing on the phone.
Place outbound calls for patient follow-ups and resolve journey status questions.
Maintain empathy and quality while educating callers and interacting with healthcare providers.

Skills

• multitask
• customer facing
• practices and procedures

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.