Senior Account Executive, Employee Benefits

Senior Account Executive, Employee Benefits Houston, Texas, United States of America At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. Lockton Dunning Benefits is currently seeking a Senior Account Executive, who will proactively consult and manage complex and critical accounts, improve plan designs and strategically partner with internal and external client teams under the general guidance of the Team Lead. Responsibilities Proactively manage all aspects of accounts and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards and in accordance with timeframe requirements Build, expand, and solidify relationships with existing clients at executive levels within the company and leads appropriate resources to address the client's needs Directly assist with management of a complex book of business for local and national clients that are comprised of various funding methods Drive discussions around plan performance and design; monitor trends and make recommendations to improve effectiveness of employee program/design Identify and address client service issues; develop and implement processes and policies to improve overall client service Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process with the Team Lead Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings Develop and deliver monthly, quarterly and annual reporting to clients regarding trends, financial performance and plan changes Stay current on all relevant industry data and works with team lead to develop project plans, assemble teams for delivery on client projects, and ensure delivery against project goals Maintain knowledge of carrier/vendor products and services and effectively deliver appropriate carrier/TPA recommendations and product and service solutions to clients Work with team lead in ensuring completion of reports and administrative actions for clients such as Form 5500 filings, policy checking and delivery, SPDs, etc. Ability to lead client meetings and provide “on the Spot” strategic guidance and financial performance information in conjunction with or independently from the team lead Manage and organize client tasks and open items relating to strategy and plan design Maintain an awareness of all large and potentially complicated claim related matters, assist with negotiations and resolution of claim settlement on behalf of clients Develop and produce Request for Proposal (RFP) by coordinating vendor replies, developing an analysis from RFP responses and preparing client report with recommendations Execute client renewals by building relations with key client stakeholders and asking effective probing questions that lead to innovative benefit plan designs Meet with clients in conjunction with team lead to review action items and communicate problems and/or vendor issues Partner with internal legal counsel to educate and advise clients on all compliance topics including, but not limited to, ERISA, COBRA, FMLA, 5500s, and Health Care Reform Mentor and train team members with the end goal of providing the highest level of support by meeting or exceeding industry standards Qualifications Bachelor’s degree in Business related field and/or equivalent years of experience Minimum 6 years’ experience in the insurance industry, specifically in employee welfare benefits Has required insurance licenses or able to become licensed Spearhead client relationships by delivering excellent customer service skills A strong working knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and understanding of risk and insurance Ability to drive differing financial arrangements and products available to clients (i.e. fully insured, self-funded, minimum premium, ASO) Strong understanding of funding options and medical underwriting calculations Experience with Ancillary products Excellent Microsoft suite skills (Excel, PowerPoint, Outlook) Ability to manipulate large spread sheets, census data, disruption, geo-access, benchmarking data, etc. Ability to work in a fast-paced environment and multi-task effectively Excellent organizational and communication skills Proven critical thinking and problem-solving skills Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry‑leading health insurance, we offer additional options to support your overall health and wellbeing. #J-18808-Ljbffr Lockton Companies