Fan Services Representative (Event Day Position)

Tennessee Titans Event Day Staff

At the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

The Tennessee Titans are hiring part-time Event Day Staff to deliver unforgettable event-day experiences at Nissan Stadium. We need energetic, guest-focused team players to assist fans with ticketing, seating, and wayfinding while resolving concerns and ensuring every guest enjoys a safe, fun, and seamless experience during major games and concerts. This once-in-a-lifetime opportunity lets you be part of the final season at the current stadium while helping shape the future of our new stadium opening in 2027.

Key Responsibilities:

• Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
• Document feedback in detail for post-event follow-up and resolution
• Maintain clear, professional communication with supervisors and fellow team members
• Serve as a positive ambassador of the Titans and Nissan Stadium brand at all times.
• Encouraged to "surprise & delight" guests to create a unique experience
• Address issues and questions related to mobile tickets, seating bowl and ticket resolution
• Greet all guests & clients with a friendly smile and demeanor
• Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
• Provide first class guest service to all Nissan Stadium patrons, clients, and other Team Members
• Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
• Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, fan code of conduct and emergency procedures
• Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year

What you will bring

Required Qualifications:

• MUST be 18 years or older to apply
• Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
• Must live in or around the Greater Nashville Area

Preferred Qualifications:

• Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
• Excellent interpersonal skills and be able to work well with others
• Strong and proactive customer service, troubleshooting, and communication skills
• Customer service and/or special event experience preferred
• Flexibility to be relocated based on event day needs
• Ability to work full shifts before and after events in various weather elements
• Bilingual experience is a plus

Physical Requirements and Working Conditions:

• Work Environment: Stadium / Field
• Physical Requirements: Ability to stand for extended periods of time; lift up to 25 lbs
• Schedule: Flexible hours, including some nights, weekends, and holidays as necessary

Those selected for further consideration will be contacted by someone from the Tennessee Titans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.