Associate Asset Management

Role Description

The primary role of the Asset Associate is to successfully assign, track, and coordinate all approved repossessions. The Asset Associate will follow First Help Financial’s process for all repossession activities. A successful candidate will have moderate comprehension of repossessions and excellent communication skills. The primary objective of the position is recovery collateral efficiently to mitigate losses.

• Validate repossession requests submitted through the assignment dashboard to ensure accuracy and eligibility.
• Conduct thorough reviews of assignment criteria per the FHF Repossession Manual.
• Assign qualified repossession agents and oversee tracking, follow-up, and timely collateral recovery.
• Maintain strong, consistent communication with repossession partners to support efficient operations.
• Monitor and update all system statuses before and after repossessions to ensure data integrity.
• Process collateral release requests for agents and auction partners when accounts are reinstated.
• Perform hold and closure reviews of all repossession cases to ensure compliance and completeness.
• Adhere to all FHF compliance guidelines, policies, and regulatory requirements.
• Complete general administrative tasks as needed to support departmental workflow.
• Execute additional projects or assume additional responsibilities as assigned by management.

Qualifications

• 1+ year of consumer finance or related industry experience.
• Demonstrated historical career stability.
• High School Diploma from an accredited institution or GED equivalent required.
• Ability to work independently.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to multi-task while maintaining high quality control standards.

Benefits

• Generous salaries and competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave, and much more).
• Paid vacation.
• 401(k) match.
• Tuition reimbursement.
• Social activities and monthly lunches.
• Robust employee recognition and talent development program to enhance your career.
• Healthy work-life balance.
• Unprecedented career growth opportunities due to company growth.
• Engagement in building a career plan that benefits everyone.

Company Description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.