Sr. Epic Systems Analyst, Radiant

Position: Application Software Support Specialist Location: UMass Memorial Health Schedule: Monday through Friday, 8am – 4:30pm (40 hours per week, Day Shift) Compensation: Exemption Status: Exempt – Salary range: $71,780.80 – $129,230.40 (final offer may vary) Major Responsibilities Project and Meeting Leadership Proactively identifies barriers to completing work and escalates issues with proposed solutions. Attends all required meetings, assumes accountability for assigned follow‑ups and practices closed loop communication. Participates as workstream lead on cross‑functional projects, ensuring tasks are completed within scope and project management guidelines. Runs optimization requests, scheduling meetings, identifying timelines, and allocating resources. Stakeholder Engagement Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application‑related questions. Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features. Product Evaluation and Application Support Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions. Facilitates application upgrade processes, including recommending new functionalities to operational caregivers. Tests new features and functionalities and develops job aids for customer support and training. Issue Investigation and Troubleshooting Investigates application and system configuration issues to develop and implement effective system fixes. Participates in ticket triage and analysis to determine the appropriate work stream and assists in scoping efforts. Independently troubleshoots application components within server configurations, including system services and interface jobs, and engages other teams as necessary. Participates in critical incident response and escalates appropriately as needed. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features. Configures application features, security settings, and develops support documentation, including test scripts and workflow diagrams. Builds relationships with third‑party vendors to maintain vendor software. Develops support documentation for application teams and partners with the training team to create end‑user training materials. Mentors less experienced team members, providing guidance and support for their development. Actively learns and applies new skills to improve support for customers and coworkers, obtains application certifications, and stays updated on system configurations and emerging technology and industry trends. Demonstrates high adaptability to dynamic responsibilities and evolving project requirements; must be able to work off hours as needed and participate in an on‑call rotation. Position Qualifications Education and Certifications Bachelor’s degree in Computer Science or related field, or equivalent work experience. Epic certification(s) or ability to achieve, as required by department. Experience and Skills 3+ years experience with enterprise platforms (EHRs/ITSM/ERPs). Team player with strong problem solving, time management and decision‑making skills, and a positive, solution‑focused attitude. Able to act independently with minimal oversight and serve as a mentor to less experienced team members. Able to lead meetings and effectively communicate with all users at all levels of the organization. Preferred Healthcare experience. Physical Demands and Environmental Conditions Work is considered sedentary and takes place indoors in a normal office environment. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. UMass Memorial Health is an equal opportunity and affirmative action employer that encourages applications from individuals with varied experiences, perspectives, and backgrounds. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact View email address on click.appcast.io. The organization will make every effort to respond to the request for disability assistance promptly. #J-18808-Ljbffr