Customer Service & Order Management Specialist (m/f/d)

Customer Service & Order Management Specialist (m/f/d) Responsibilities Supporting our national and international customers via phone and email Processing, managing and tracking customer orders Coordinating delivery schedules with internal departments Handling customer enquiries and complaints in a professional manner Maintaining and updating customer and order data in our ERP system Contributing to the continuous improvement of customer service and order management processes Qualifications Good written and spoken English skills Previous experience in customer service, sales support or order processing is an advantage Additional language skills (e.g. Spanish, French or Italian) are a plus Strong communication skills and a customer-focused mindset Structured and self-reliant way of working Team player with a solution-oriented approach Benefits Flexible working hours & home office days by arrangement Competitive salary and 13th-month salary Performance-related bonuses 30 days of vacation plus company holidays on 24.12. & 31.12. Payment of daycare fees Supplementary health insurance & health bonus Opportunity to expand your responsibilities towards sales support and direct customer contact Job bike program Air‑conditioned office spaces with optimal ergonomic and technical equipment You can expect an established family business specialising in the production of high‑quality PET packaging and matching closures. Recognised as one of the 300 most crisis-resistant companies in Germany, we not only offer a secure job but also the opportunity to be part of a modern and continuously expanding company. #J-18808-Ljbffr OBECK VERPACKUNGEN GmbH